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General Manager
Goldoller Real Estate Investments
Responsible for managing properties including collecting rent, maintaining tenant relations, overseeing maintenance, and supervising personnel.
16d ago
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Fort Wayne, IN
Onsite
Company Size
51 Employees
Service Specialisms
Property management
Asset management
Marketing solutions
Capital improvements
In-house maintenance development
Vendor contract negotiation
Financial analysis and management
Budgeting and forecasting
Sector Specialisms
Multifamily Housing
Market-Rate Housing
Affordable Housing
Single-Family Homes
Property Management
Residential
Role
What you would be doing
collections
repairs
hiring/management
tenant relations
financial management
property maintenance
- Follow-up delinquent accounts and pursue collections in accordance with established procedures
- Make daily bank deposits
- Generate work orders in response to requests for repairs from residents, coordinate completion of repairs, and close out work orders in accordance with established procedures.
- Delegate authority to key employees (must be approved by the Regional Manager) The District Manager’s
- Prepare and review performance appraisals and discuss with subordinates as appropriate.
- Assist with resident activities, address specific problems, plan meetings, or support activities s as appropriate
- Conduct property inspections, including move in, housekeeping, and grounds in order to assure adherence to established standards.
- Be sure all vacant apartments are cleaned immediately and made ready for showing and occupancy within three days after move out.
- Maintain verbal, electronic (email) and written communication with Regional Manager and Corporate office regarding all relevant matters to regions portfolio management
- Assist in site inspections and evaluations within the portfolio
- Complete and submit incident reports for all events that may involve injury or damage
- Collect rents and maintain computer records according to GoldOller’s Onsite Procedures Handbook
- Participate in employment interviews and make hiring decisions as needed
- Refer residents with special problems, such as economic, social, legal, health, etc. to groups or agencies that provide assistance
- Assist with security activities by communicating with security personnel regarding specific problems, and participating in "knock and talk", as needed.
- Maintain strong tenant relations:
- Assist in the general administration (as stated above) of regions portfolio and make recommendations as needed
- Oversee all work associated with the upkeep and maintenance of the grounds.
- Issue purchase order numbers and track purchases from order through invoice
- Discuss disciplinary action with Regional Manager prior to taking action
- Maintain tenant files and related documentation regarding continuing eligibility and adjustments
- Recommend eviction if resident behavior warrants and prepare related documentation to support recommendation
- Interpret and apply personnel policies, departmental policies, and other relevant policies and procedures
- Write, obtain prices and place advertisements (with Regional Manager’s approval) in the appropriate publications for best exposure for the community
- Purchase office supplies and other administrative supplies for the property
- Financial record keeping e.g. generate records, receipts and reports efficiently using a calculator and the computer system
- Participate in hearings and appeals as needed
- Maintain community owned materials and tools in a neat and orderly manner at all times.
- Check references and other information on resident applications through Management's approved credit and criminal investigative service
- Show vacant apartments utilizing professional marketing procedures, and maintain a high level of continued occupancy by leasing property in a timely manner
- Post charges associated with work order, late charges, etc. by entering them in computer and generating notices for residents
- Assist in approving invoices and managing regions property expenses and budgets on a weekly basis
- Process invoices for correctness, accuracy, and proper coding
- Resolve conflict and complaints among residents, if possible, in order to avoid grievances. Always address resident concerns in a professional manner
- Review time and leave reports for assigned staff
- Complete move in and move out reports, and send move in and move out packages to Property Accountant for permanent filing and disbursement of security deposits
- Hire, train, supervise, counsel and (sometimes) terminate site staff
- Send/Post all notices regarding compliance to rules and regulations when a violation occurs
- Maintain and reconcile the property’s petty cash fund
- Log all resident complaints and dispatch maintenance personnel promptly. Items covered under warranties should be reported to the appropriate maintenance companies and followed up for prompt repairs.
- Complete Rental Agreements
- Oversee maintenance of the grounds, trash container areas, and common areas not allowing any trash or debris to accumulate
- Maintain a neat and organized workshop area free of clutter and debris for these tools. Upon completion of a maintenance task, all tools and excess supplies shall be cleaned up and stored properly.
- Schedule and complete customer surveys in order to identify resident needs; assess quality of services, etc.
- Provide new hire orientations for employees e.g. acquisitions
- Assist in the general property maintenance (as stated above) of regions portfolio and make recommendations as needed
- Process requests for rent adjustments in accordance with established procedures, including obtaining verifications, entering information into computer, etc.
- Counsel residents who are not complying with the terms of the lease concerning delinquent payments
- Counsel employees regarding job performance and document in accordance with established procedures
- Assist in supervising personnel (as stated above) of regions portfolio and make recommendations as needed
- Monitor expenses to ensure spending is within guidelines
- Train other site employees within regions portfolio in GoldOller Policy and Procedures, Leasing and any other training
- Maintain the property business office in a neat, orderly and businesslike manner at all times with regularly scheduled office hours per established procedures.
- Prepare and monitor site budget
What you bring
time management
realpage
driver's license
property management
certification
detail oriented
- Effective use of time management with the ability to work independently
- Knowledge of RealPage OneSite Property Management Software e.g. Leasing and Rents
- Knowledge of the agencies that provide assistance and services to residents, including some eligibility requirements
- Valid driver's license
- Professional verbal or written communication with Regional Manager, Corporate Office, employees, vendors, and company contacts, residents and their guests
- 3 yrs. experience in property management, real estate or related fields
- High school education or equivalent
- Knowledge of personnel management and supervision
- Understand accounting theories, principles, and practices of the following:
- Knowledge of laws and standards that apply to property management, such as Fair Housing Laws, Landlord Tenant Law, OSHA Standards, local and state building codes, etc.
- Ability to analyze situations, identify problems and come up with solutions as they relate to Property Management
- Ability to manage multiple priorities and multiple demands to accomplish tasks in accordance with established requirements
- Be available at all times either personally, or through other site personnel, for emergency calls.
- Must obtain certification as a Property Manager, or equivalent, within twelve (12) months of employment.
- Basic knowledge of building maintenance, fire prevention and liability reduction principles
- Detail orientated
- Knowledge of basic office practices, procedures and equipment e.g. telephone, fax, copier and computer
- Company Paid Certifications and Licensing
- 12 Paid Holidays
- Comprehensive Medical, Dental and Vision Plans (available after 60 days of employment)
- Company Paid Health Reimbursement Account
- Use of personal vehicle
- Paid Parental Leave
- All-Inclusive Access to all GoldOller Property Amenities: Swimming pools, GO Chat facilities, Wellness Classes, and Fitness Centers
- Up to 2 weeks Paid Time Off in the first year of service (grows with tenure)
- Company-Matched 401(k) Retirement Savings Plan
- A Celebrate YOU Day (To use at your leisure, for any special occasion)
- Company Paid Life Insurance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- credit and criminal investigative service for tenant screening
- documentation and recommendation for eviction
- incident reports for events that may involve injury or damage
Company
Overview
- The company was founded with the vision of acquiring, managing, and improving multifamily properties.
- It has a strong presence in the U.S. real estate market, focusing on high-quality multifamily residential investments.
- The company has consistently delivered value to investors by acquiring well-located properties, repositioning them, and enhancing their performance.
- It operates across various property types, with an emphasis on residential and commercial real estate, targeting value-add opportunities.
- The company’s portfolio spans diverse markets, identifying properties with the potential for significant value appreciation through strategic improvements.
- The company’s investment strategy is driven by a disciplined approach to real estate, focusing on long-term returns through operational excellence.
- We operate with honesty, transparency, and fairness in all our dealings.
- We strive for excellence in everything we do, aiming to exceed expectations.
- Collaboration is key, and we support one another in achieving shared goals.
- We take responsibility for our actions, ensuring that we deliver on our promises.
- We are dedicated to understanding and meeting the needs of our clients and residents.
- The company is committed to enhancing sustainability across its portfolio by implementing energy-efficient solutions and environmentally friendly practices.
- The company has a goal to achieve carbon neutrality by 2050, with significant progress already made towards energy-efficient building renovations and eco-friendly operations.
- The company has invested in green building technologies, such as energy-efficient lighting, water-saving fixtures, and smart climate control systems, which reduce utility costs and lower the carbon footprint of its properties.
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