Fix-It 24/7
Go-to provider for 24/7 plumbing, heating, electrical and AC repairs & upgrades.
17 hours ago
$23
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Chandler, Arizona, United States
Office Full-Time
Company Size
53 Employees
Service Specialisms
Sector Specialisms
Description
service titan
dispatch scheduling
call flow
kpi monitoring
reporting
office operations
- Support the Office Manager in the daily operations of a high-volume residential service office
- Assist with dispatch, scheduling, and call flow to maximize efficiency and revenue
- Utilize Service Titan to manage jobs, customer records, reporting, and workflows
- Coach and support CSR and dispatch teams to deliver excellent customer experiences
- Handle escalated customer concerns with professionalism and urgency
- Help ensure KPIs, call standards, and operational goals are met
- Maintain organization, accuracy, and accountability across office processes
Requirements
servicetitan
hvac
plumbing
leadership
multitasking
customer focus
Assistant Office Manager. Emergency Air is growing, and we’re looking for a motivated Assistant Office Manager to help support our fast-paced residential service operation. If you have home services industry experience and know your way around Service Titan, this is a great opportunity to step into a leadership-track role with strong earning potential.
- Residential home services industry experience (HVAC or Plumbing strongly preferred)
- Service Titan experience required
- Strong leadership and communication skills
- Ability to multitask and stay calm in a fast-paced environment
- Customer-focused mindset with attention to detail
- Willingness to work rotating Saturdays and overtime when required
Benefits
Why Emergency Air? We’re a respected name in the Phoenix market, known for our commitment to customers and our people. At Emergency Air, you’ll be part of a team that values accountability, growth, and performance—while offering real opportunities to increase your income and advance your career.
- $23 per hour
- Commission & bonus opportunities
- Medical, dental, and vision insurance
- Paid time off & holidays
- 401(k) options
- Growth and advancement opportunities
- Rotating Saturdays
- Mandatory overtime as business needs require
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
2013
Year Founded
The company was established in 2013 as a family-owned local repair service in Colorado.
$15 million
Annual Revenue
The company achieved approximately $15 million in annual revenue by April 2025 as it expanded its operations globally.
5 continents
Global Expansion
The company has expanded its services to five continents, showcasing its global reach and growth.
6,000 visits
Monthly Website Traffic
The company receives over 6,000 monthly website visits, indicating strong online presence and customer interest.
- The company tackles hands‑on home and business comfort: plumbing, HVAC, electrical and AC projects.
- Typical jobs range from furnace tune‑ups and water‑heater installs to full electrical rewiring.
- Specializing in both residential and commercial sectors, it delivers round‑the‑clock service.
- Stations across the Denver metro—Golden, Brighton, Arvada—enable rapid same‑day response.
- Membership plans like its “Green Club” foster preventative maintenance and long‑term care.
- Maintains modest but steady staff growth.
Culture + Values
100% Guarantee
Satisfaction and Workmanship
Ensures CLIENTS receive exceptional service and confident in the quality of work.
4-Hour Service
Scheduler Windows
Service windows are available within a 4-hour timeframe for convenience.
- Ethical values, respect, and mutual cooperation
- Motivated professionals who seek to deliver consistent value and input at all points of contact
- EPA and NATE certified technicians who are background checked and drug-tested
- Flat rates, straightforward pricing, and 24/7 service including emergency response