General Manager

Description

• Oversee resident and vendor-related communications, ensuring timely resolution of issues
• Manage the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship
• Motivate associates through recognition programs, training, and team-building activities to boost morale and enhance productivity
• Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards
• Leads property staff, conducting candidate interviews, overseeing onboarding, training, timesheet approval, and conducting quarterly discussions and annual assessments in accordance with Company policies, values, and standards
• Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals
• Develop and execute business plans for each community, proactively strategizing on a weekly, monthly, and quarterly basis
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item
• Compile and analyze financial reporting, reviewing and approving purchase orders and invoices for accuracy and timely submission to clients
• Monitor property marketing efforts, including reviewing property websites and advertising
• Complete annual budgets and ensure adherence to approved budgets
• Drive team to achieve performance indicators, offering feedback to underperforming associates, and managing disciplinary actions in collaboration with HR
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests, and taking appropriate actions to resolve service issues
• Provide excellent customer service while maintaining the highest standards for resident service
• Conduct ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needs

Requirements

• Must be able to hear and understand verbal communications in person and over the phone or computer
• Skilled in Revenue Management Software, including LRO, AIRM, and Yieldstar
• Ability to maintain positive client relationships
• Skilled in leadership, with the ability to lead and develop concierge, maintenance, and leasing teams with a focus on professionalism, discretion, and attention to detail
• Ability to think strategically and implement business plans that align with financial goals and client expectations
• May be required to sit for extended periods of time while working at a desk
• Must be able to read documents, computer screens and data
• Must be able to operate a computer, keyboard, mouse and other office equipment
• Valid driver’s license required
• Ability to develop solutions and resolve challenges proactively
• Ability to lead, mentor, and develop on-site teams
• Skilled in Microsoft Office Suite and Property Management Software such as Yardi
• Ability to effectively communicate verbally and in writing
• May be required to climb stairs
• Knowledge of budgeting, financial reporting, and variance analysis
• Skilled in organization with the ability to prioritize tasks, manage time effectively, and handle multiple projects simultaneously
• Prior experience at a Class A or High Rise property preferred
• Knowledge of multifamily property management operations, respective markets, and industry trends
• Ability to manage vendor relationships and negotiate contracts for cost control and operational efficiency
• Bachelor's degree from a four-year college or university, or 1-2 years of relevant experience
• Four years in multifamily property management, with at least two years in a Community Manager role

Benefits

• Opportunities for professional development, career growth, and role-based learning plans
• Paid time off plus floating holidays and volunteer days
• Comprehensive healthcare coverage available for all full-time, regular associates
• 401(k) with robust company match
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)
• Employer-paid employee assistance, mental health, and wellness programs
• Weekly pay for all associates working onsite at an apartment community
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance