Delivery and Service Technician

Description

• Actively participate in training programs and stay updated on new products, technologies, and industry trends to enhance technical skills and improve service efficiency.
• Maintain detailed records of service calls and repairs while accurately documenting all activities, including equipment condition, parts used, and time spent.
• Troubleshooting the previous installation, setup, and configuration of products and systems at client sites, ensuring proper functioning and adherence to company specifications.
• Monitor and manage inventory levels of spare parts, tools, and equipment required for service and delivery tasks, ensuring availability when needed.
• Maintain a high standard of workmanship and attention to detail, delivering quality service which reflects positively on the company's reputation.
• Safely and efficiently deliver products and equipment to customers' locations, ensuring timely and accurate deliveries.
• Train customers on the proper usage, maintenance, and troubleshooting of our products and equipment to enhance their overall experience and reduce support requests.
• Provide excellent technical support to customers, addressing their inquiries, concerns, and issues professionally and courteously.
• Adhere to company policies, safety regulations, and industry standards while performing service and delivery tasks to ensure the well-being of customers and colleagues.
• Exercise due diligence to drive safely and maintain the performance and security of the vehicle and its contents.
• Conduct diagnostics, troubleshoot and minor repair of products, on-site or in-house, adhering to safety guidelines and manufacturer's recommendations.

Requirements

• Strong problem-solving skills with the ability to think critically and troubleshoot technical issues effectively.
• Proficiency in diagnosing and minor repairs of electronic and mechanical systems. Basic understanding of electrical circuits, dimming systems and/or residential construction is desirable.
• Ability to effectively communicate and maintain a professional demeanor at all times
• Ability to prioritize and handle multiple tasks and changing priorities in fast-paced environment.
• Ability to work collaboratively with colleagues, support team goals, and contribute to a positive work environment.
• Prior experience in a similar role, such as service technician, delivery driver, or field electrical technician, is preferred. White glove delivery experience, a plus
• High school diploma or equivalent. Technical certifications or vocational training in Electrical Technology or related field is a plus.
• Excellent time management and organizational skills to handle multiple tasks and prioritize accordingly.
• Ability to lift heavy objects, perform manual labor, and work in various weather conditions.
• Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical customers effectively.
• A valid driver's license with a clean driving record is required.

Benefits

• Company provided Life Insurance and Short-Term Disability
• Closed on all major holidays
• Team Member discounts on Visual Comfort products
• 401(k) Employer Match
• Competitive Medical, Dental and Vision Benefits
• Generous Vacation and Paid Time Off Programs
• Competitive pay

Training + Development

Interview process

Visa Sponsorship

Security clearance