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Duty Manager
Abm Industries
Overnight manager leading airport janitorial team, ensuring staffing, safety, and client service.
8d ago
$65,000 - $75,000
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Boston, MA
Onsite
Company Size
117,000 Employees
Service Specialisms
Janitorial
Engineering
Parking
Electrical and lighting
Energy solutions
HVAC and mechanical
Landscape and turf
Mission critical solutions
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
staffing management
shift reporting
client liaison
safety compliance
schedule review
team oversight
- Respond to call-offs and ensure adequate coverage to maintain uninterrupted service.
- Ensure all team members adhere to safety, security, and quality standards set by ABM, the client, and regulatory authorities.
- Direct oversight of Supervisors and Front-Line Janitorial Staff
- Manage employee breaks and lunches in accordance with labor guidelines and operational flow.
- Complete and submit daily shift reports detailing staffing, service delivery, and operational highlights.
- Maintain effective working relationships with internal teams, client contacts, and facility stakeholders.
- Adjust staffing levels based on client needs, special events, or operational fluctuations.
- Provide coaching, feedback, and corrective action to team members as needed.
- Support basic administrative tasks including payroll inputs, attendance tracking, and incident documentation.
- Monitor and maintain staffing levels in partnership with the local Human Resources Department.
- Lead by example, fostering a professional and respectful work environment.
- Employee must comply with and enforce all guidelines and policies set forth in the ABM Employee Handbook. These policies include, but are not limited to, the Company’s Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy. Employee must also comply with regulatory agency requirements, including, but not limited to, the ADA, ACAA, DOT, TSA, FAA, and Federal, State, and Local authorities.
- Collaborate with other Duty Managers and Supervisors to ensure consistent staffing and service continuity across shifts.
- Review and finalize future schedules, including time-off requests and shift coverage.
- Enforce and manage the No-Fault Attendance Policy.
- Partner with the Safety & Quality Manager to uphold safety protocols, cleanliness standards, and regulatory compliance.
- Maintain regular communication with client representatives to ensure alignment on service expectations and performance.
What you bring
microsoft office
scheduling platforms
high school
college degree
communication
airport experience
- Ability to effectively communicate.
- High school diploma or GED required.
- Must be 18 years of age or older.
- Proficient in basic computer applications including Microsoft Office (Word, Excel, Outlook).
- Employee must comply with the Company’s management grooming standards and must wear the SIDA badge/Airport ID at all times.
- Strong listening skills to support team engagement and client satisfaction.
- College degree or equivalent work experience preferred.
- Familiarity with scheduling platforms, timekeeping systems, and digital reporting tools preferred.
- Previous airport experience preferred.
- Previous management experience preferred.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1909 Founded
Year of Establishment
The company began operations as a window-cleaning service in San Francisco.
$8.4B Revenue
Annual Revenues
Reflects the company's global scale and integrated service model.
6B sq ft
Space Managed
The company services over 6 billion square feet of space daily.
27/30 Airports
Busiest U.S. Airports
The company manages operations at 27 of the 30 busiest U.S. airports.
- Evolved into a global facility-services powerhouse.
- Delivers integrated janitorial, engineering, parking, energy, HVAC, electrical, landscaping, and EV-charging services.
- Operating across major sectors, including aviation, education, healthcare, manufacturing, and commercial real estate.
- Typical projects span airports, hospitals, schools, data centers, stadiums, corporate campuses, and industrial facilities.
- A hallmark expansion strategy has consisted of strategic acquisitions—such as GCA Services Group in 2017 and Able Services in 2021.
- Standout fact: its workforce automation tools power mission-critical operations in data centers and microgrid installations.
- Building strong relationships with customers, delivering high-quality services.
- Maintaining the highest standards of integrity in all actions.
- Striving to deliver exceptional results with innovation and continuous improvement.
- Working together to achieve shared goals and fostering collaboration across the company.
- Treating everyone with dignity and respect, honoring diversity and encouraging inclusivity.
2040 Target
Net-Zero Carbon Emissions
Aims to achieve net-zero carbon emissions by 2040, demonstrating a strong commitment to combating climate change.
- Integrates sustainability into operations and offerings, prioritizing energy efficiency and renewable energy solutions.
- Focuses on sustainability through a framework that reduces waste, energy use, and water consumption.
- Tracks progress using key performance indicators (KPIs) and publishes annual sustainability reports.
- ABM's DEI strategy emphasizes creating a diverse, equitable, and inclusive workplace.
- The company is committed to increasing the representation of women and minorities in leadership roles.
- ABM tracks diversity metrics and provides data on gender balance, aiming to improve gender representation across all levels.
- The company has specific goals to recruit and retain diverse talent across its operations.
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