Fleet Telematics Support Technician

Description

• Manage new device installations
• Investigate public complains and provide reports
• Reconcile monthly invoicing
• Any other activities necessary to assist in maintaining accurate and useful Telematics data
• Provide various reports including alerts
• Ensure aerial components collect PTO measurements
• Activate and terminate devices
• Set up and maintain user profiles
• Identify non-communicating devices; build appropriate work orders for correction
• Develop & deliver employee training on Telematics
• Investigate mileage and hours differences between Fleet data and Telematics
• Ensure ignition sequences are collected on equipment
• Understand and comply with the Company's Code of Business Conduct and Ethics Policy and other industry-specific professional and ethical standards

Requirements

• Good analytical thinking skills
• Ability to maintain confidentiality
• Good verbal and written communication skills
• Analytics and reporting experience related to Telematics data
• Bachelor's or Associate's degree in Information Technology, Computer Science, Business or comparable field preferred; or equivalent combination of education and experience
• Time management skills
• Working knowledge of Fleet operations
• Proficiency in MS Office Suite
• 1 to 3 years of experience working with Telematics software application
• Prior experience providing Telematics training and support to users
• Detail oriented with strong problem-solving skills
• Regular and predictable attendance

Benefits

• Commensurate with experience, paid weekly. Posted salary ranges are made in good faith. MYR Group reserves the right to adjust ranges depending on the qualifications of the selected candidate. Two days per week remote work option for non-field roles depending on position and performance.
• Dental - 100% employer-paid premium.
• Company-paid business travel accident insurance.
• Company-paid short and long-term disability, life, and accidental death & dismemberment.
• Annual Paid Time Off starting at 15 days plus 10 paid Holidays (Cultural Celebration Day is a floating holiday).
• Superior educational assistance program (support for educational costs, internal training, and more!).
• Medical, Basic Vision, Regenexx, Teledoc, Hearing, Mental Health (Low deductibles and out-of-pocket maximums) - Fifteen Dollar weekly premium for employee or employee plus family coverage.
• Generous 401(k) Plan with 100% match up to 6%; immediate vesting, and Annual profit-sharing potential.
• ThrivePass Health & Wellness Reimbursement Program - Twelve hundred dollars annually for health and wellbeing-related purchases.
• Various voluntary plans available including supplemental vision, accident and critical illness, ID theft, group legal, group auto & home, and additional voluntary life insurance plans for employees and dependents.
• Employee Assistance Plan (EAP).

Training + Development

Interview process

Visa Sponsorship

Security clearance