Specialist, Leave of Absence

Description

• Facilitate the ADA interactive process by reviewing essential job functions, coordinating discussions with stakeholders and HRBPs, assessing accommodation options, and documenting outcomes.
• Recommend process improvements to streamline LOA/ADA workflows and strengthen HR operational effectiveness.
• Manage a high-volume caseload while providing proactive support, clear expectations, and a service-oriented approach to associates and managers.
• Collaborate with HR leadership, Payroll, Benefits, Legal, and operational partners to ensure efficient, accurate, and compliant case handling.
• Partner with HR colleagues to resolve issues, reinforce a positive employee experience, and coordinate cross-functional solutions.
• Maintain compliance with federal, state, and local leave and disability regulations such as FMLA, CFRA, ADA/ADAAA, PDL, and FEHA, while staying current on evolving requirements.
• Safeguard confidentiality of medical information and sensitive associate data in accordance with organizational policies and privacy standards.
• Provide guidance on HR programs, leave policies, ADA requirements, and general employment matters to enhance employee and manager understanding under supervision.
• Respond to associate inquiries related to HR policies, procedures, leave programs, accommodations, and other HR topics.
• Manage LOA and ADA cases from intake through return-to-work, including eligibility evaluations, documentation management, communication, and case tracking.
• Act as the primary point of contact for associates, managers, and the third-party leave administrator (Tilt) to ensure accurate case setup, timely processing, and consistent communication.
• Provide administrative support, reporting, and execution of HR initiatives and special projects as needed.

Requirements

• Strong organizational skills with the capability to balance a large case portfolio while meeting deadlines and service expectations.
• Bachelor’s degree in Human Resources or a related field.
• Demonstrated experience operating effectively in a dynamic, fast-paced environment with competing priorities.
• Consistent demonstration of conflict-resolution skills, professional resilience, and diplomacy when working with associates and leaders.
• Effective facilitation and presentation skills to educate stakeholders on policies, programs, and best practices.
• Strong analytical capabilities with the ability to interpret data, identify trends, and provide actionable recommendations.
• Proficiency with HRIS systems (Workday a plus) and comfort navigating multiple technology platforms.
• A proactive approach to continuous improvement, coupled with the ability to identify opportunities to elevate HR processes, employee experience, and operational efficiency.
• A customer-centric approach grounded in empathy, responsiveness, and solution-oriented thinking.
• Proven ability to communicate clearly, concisely, and professionally with diverse audiences.
• Ability to maintain confidentiality, exercise sound judgment, and handle sensitive matters with discretion.
• Minimum of 3 years of professional HR experience, including direct responsibility for LOA management and exposure to ADA processes within an organization supporting a California and Washington employee population of 1,000+ (experience with California leaves required, Washington a plus).
• Ability to influence and guide managers through complex leave and accommodation scenarios with professionalism and confidence.
• Strong critical-thinking and problem-solving skills, paired with exceptional attention to detail.
• Deep understanding of federal, state, and local leave laws and disability regulations.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance