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Technical Services Manager - CNI

mitie cleaning & hygiene services

Leading company in sustainable technology solutions.

Manage on-site technical services for Critical National Infrastructure at NGH, Warwick.

9d ago

Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)

Full Time

Warwick, England, United Kingdom

Onsite

Company Size

1500+ globally Employees

Service Specialisms

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Sector Specialisms

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Role

What you would be doing

system monitoring

infrastructure installation

troubleshooting

statutory inspections

resource management

risk management

Supply Chain: Monitor the System updates reflecting on the relevant Customer Premises status, efficiency and contractual compliance and KPI's and implements corrective procedures when at risk of failures. Interface with and manage both the Supplier's own Contractors and the Customer's third-party contractors. Conduct audits to confirm service levels and performance aligns with contractual requirements.
Compliance and Safety: Ensure all on-site activities comply with required regulations and customers policies and procedures to maintain a safe, organised work environment.
Assurance: Oversee statutory inspections and compliance.
Operational Management: Oversee day-to-day technical operations at the site, including the installation, maintenance, and testing of CNI Infrastructure.
Technical Expertise: Perform hands-on troubleshooting, diagnostics, and maintenance of CNI Infrastructure.
Project Coordination: Work closely with the scheduling and planning teams to manage workforce allocation, address resource constraints (e.g., high volumes of annual leave), and ensure service delivery aligns with planned obligations.
Resource Management: Manage site-specific budgets, equipment, and resources to optimise operational efficiency.
Service Delivery: Monitor and maintain service reliability, addressing any failures promptly and collaborating with the scheduling team to minimise disruptions, such as those requiring visit re-planning.
Client Engagement: Act as the primary point of contact for on-site client interactions, providing updates on project progress, resolving issues, and escalating complex matters to senior leadership
Reporting: Provide regular reports on service delivery performance, project status, and team productivity to senior management and clients. Attend meetings with the Customer and provide technical support; manage action plans and innovation initiatives.
Team Leadership: Manage, mentor, and train a team of engineers and technicians, ensuring high performance, adherence to safety protocols, and compliance with site-specific regulations. Ensuring CNI engineers are trained and competent and manage the Training Matrix to identify additional training needs.
Operations: Manage customers reference libraries, containing drawings, schematics, schedules of devices and plans; Ensure Winter Preparation and Summer Preparation is conducted in accordance with compliance and contractual requirements; Manage the Customer Change Control system and oversee Change Implementation to ensure service delivery is efficient
Risk Management: Oversee critical incidents, Escalations and communications and issues Incident Reports following critical incidents which impacted on business continuity.

What you bring

engineering standards

critical infrastructure

risk management

data centre