Service Projects Technician

Description

To develop and support service processes, repair procedures, and communication methods to better serve Pacific Rim Mechanical customers.

• Keep supervisor fully informed of work situations, which will impede your fulfillment of customer commitments.
• Focus on assignment completion to ensure customer satisfaction and timely invoicing.
• Maintain professional quality information files for reference with supervisor on payroll, billing, projects, etc.
• Communicate effectively with customers regarding technical issues.
• Communicate with customers, peers and associates in a courteous and professional manner.
• Maintain positive communications with all Pacific Rim Mechanical customers and potential customers t facilitate growth and opportunity.
• Maintain a high level of understanding of equipment capabilities and operations.
• Maintain personal discipline and composure in the performance of multiple customer services.
• Accept responsibility for correction of customer problems brought to your attention.
• Communicate and reschedule all incomplete work with PRM dispatcher.
• Prepare accurate data entry information.
• Communicate situational information t appropriate customer contact.
• Maintain quality relationships with peers and associates.
• Maintain same day/return call service group policy.
• Communicate all project opportunities to service manager and projects sales representative.

Requirements

About Pacific Rim Mechanical-

• Must be capable of effectively speaking and writing in the English language.
• Ability to stay organized for scheduling requirements.
• Must have and provide a clean DMV report covering the past (3) years.
• Electrical circuit analysis capability.
• Electrical and mechanical component analysis capability.
• Must have at least (4) years of relevant HVAC field experience.
• Capable of working alone or on a team.
• Must have an understanding of electrical troubleshooting for both low voltage controls and high voltage power.
• Full E.P.A. certification required.
• Understand critical value of clients to Pacific Rim Mechanical and associates.
• Ability to assists others in proper job development, preparation, layout installation, start-up and systems testing.
• Demonstrate an ability to coordinate the overall resolution or multiple customer problems.
• Authorized to work in the United States.
• Must understand the fundamentals of refrigeration systems, chillers, pumps, air handling systems, duct work and VAV systems, boilers, etc.
• Refrigerant analysis capability.
• Able to troubleshoot and correctly diagnose electrical, control and mechanical failures and problems.
• Ability to assist dispatcher with prioritizing.
• Understand and stay current on industry trends and changes.
• HVAC Trade school or college courses a plus.
• Must have a valid driver’s license.
• Universal EPA Certification.
• Air dynamics familiarity.
• Ability to accurately report problem situations.
• Fluid dynamics familiarity.
• Must understand and comply with all safety and OSHA requirements.

Benefits

Full Benefits

Matching 401(k)

$19 - $55 per hour based on experience (FSLA Non-Exempt)

Paid Time Off

Paid Holidays

Training + Development

Interview process

Visa Sponsorship

Security clearance