Own all aspects of customer communications regarding drinking water quality, striving for customer satisfaction and continuous improvement.
Lead scientific responses to water quality events, minimising impact and protecting public health.
Develop and maintain relationships with Health Protection teams, Environmental Health Officers, and other external agencies.
Lead and develop the Water Quality Team, ensuring effective investigations and consistent approaches across operational areas.
Provide effective leadership, training, and development for the team, ensuring competence and health & safety compliance.
Promote water quality science across the business and represent the company on national working groups and at industry events.
Requirements
postgraduate
chartered
project management
problem solving
leadership
communication
Excellent communication, stakeholder management, and interpersonal skills.
Educated to postgraduate level in a relevant scientific subject; chartered member of a professional body.
Strong project management, IT, and problem-solving abilities.
Proven leadership skills, ideally with a management qualification, and experience in water process science and public health.
Commercial and industry sector awareness, with the ability to think and operate both strategically and tactically.
Demonstrable expertise in training, coaching, and developing teams.
Benefits
Excellent family-friendly policies, including 26 weeks of full pay for maternity/adoption leave and 4 weeks of paternity/partner pay, with the opportunity for shared parental leave
Free parking at all office locations, sites, and leisure parks
An annual bonus scheme
The opportunity to volunteer in your local community
A competitive pension scheme where we double-match your contributions up to 6%
Life cover (8x your salary) and personal accident cover (up to 5x your salary)
Paid time off for illness, both physical and mental
26 days holiday (plus Bank Holidays), increasing with service, with the option to swap Christmas and Easter for religious holidays
Flexible benefits to support your well-being and lifestyle
Private healthcare for your peace of mind
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
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Security clearance
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Company
Overview
6 million
customers served
The company serves over 6 million customers across the East of England, delivering essential water and wastewater services.
1973
year established
The company was established in 1973 and has since grown to become a leader in the water sector.
The company is a leader in the UK water sector, investing heavily in infrastructure and sustainability projects to meet the region's growing demands.
Delivering high-quality drinking water, ensuring wastewater treatment, and maintaining the health of natural water resources.
Handles major infrastructure projects, including new pipelines, wastewater treatment plants, and water recycling technologies.
Known for embracing cutting-edge technology and innovation, pioneering smart water management systems to improve service efficiency.
Leads initiatives to enhance flood management, protecting communities from rising water levels and extreme weather events.
Works on both residential and commercial projects, making a significant impact on urban development and sustainable city planning in the East of England.
Beyond water services, plays a key role in environmental protection and the stewardship of local ecosystems, with a growing focus on resource recovery.
Recognized for leadership in water sustainability and innovation, making it a trusted partner for public and private sector projects.
Culture + Values
Build trust
Do the right thing
Are always exploring
Environment + Sustainability
65% reduction in capital carbon
Carbon Reduction Target
Aims to reduce carbon emissions from capital activities by 65% from the 2010 baseline by 2025.
$300 million investment
Environmental Protection Fund
Allocating £300 million to accelerate environmental protection initiatives.
1.8 billion in sustainable debt
Sustainable Finance Achievement
Raised £1.8 billion in sustainable debt by end-2021, supporting carbon reduction efforts.
50% energy from renewables
Renewable Energy Target
Aims to generate 50% of total energy from renewable sources by 2030.
Net zero carbon target by 2030
Reduce operational carbon by 30% from 2019/20 baseline by 2025
Generate 45% of energy from own renewables by 2025
Plant 50 hectares of woodland and use wetlands/marshes/grasslands for carbon removal
Delivering £800 million across 1,200 WINEP schemes for river quality, biodiversity and storm overflow improvements
Issued £1.8 billion in sustainable debt by end‑2021; all 2021/22 debt raised via sustainable finance saved 180,000 t CO₂
First water company to issue sustainability‑linked green bonds tied to carbon targets
Inclusion & Diversity
2030
Diversity Programme
The Strength in Diversity programme is scheduled to run through 2030, reflecting the company's long-term commitment to inclusion and diversity across the region.
Four focus areas: Education outreach, Early Careers (graduate/apprentice/internship), Community Group engagement, Job seeker support
Active Inclusion Community (staff network) providing forum and safe space
Engagement targets to better reflect regional demographics