Assistant Community Manager - Mill Pointe

Description

• Submit reporting as directed by the Community Manager, adhering to company deadlines.
• Respond to resident questions, concerns, and requests in a timely manner, and take appropriate action to resolve and address service issues. Work effectively with Resident Relations to deescalate and resolve concerns.
• Maintain a positive relationship with local housing authorities and agencies.
• Participate in the success of all resident events, community programing and local/non-profit programs.
• Understand company operation guidelines, properly document all injuries and incidents, and report them to the Community Manager in a timely manner.
• Assist the Community Manager in all aspects of daily operations for your community.
• Work collaboratively and respectfully with peers, other team members and departments.
• Keep Yardi and associated resident management software up to date including rent charges, occupants, lease dates and other data in a timely manner.
• Continually seek out training opportunities and stay up to date on industry/legal trends and changes.
• Support the overall marketing and leasing efforts of the community including social media engagement, reputation management, advertising, marketing collateral, curb appeal and pricing.
• Assist the Community Manager with compliance requirements of the tax credit program as it relates to the community including monitoring rents, new move-ins and re - certifications. Work effectively with the Compliance Department regarding tax credit paperwork, calculations, re-certifications, and reporting.
• Follow, support, and enforce company policies and procedures.
• Perform assigned accounting tasks including collecting and posting rent, fees, and other payments as well as processing month end, move-ins, move-outs, and zero receipts in a timely manner. Work effectively with the Accounting Department to resolve accounting issues and errors.
• Successfully engage with prospective residents through the company’s lead management software, email and phone calls, appointments, and follow-up communication. Lease and tour apartment homes, guiding new residents through the application, tax credit and move-in process.
• Consistently maintain contact and collaboration with the Community Manager through effective and timely communication. Alert the Community Manager immediately with concerns regarding employees, the community, or the neighborhood/market.
• Provide excellent customer service to all residents, prospects, and guests.
• Act as the onsite supervisor in the absence of the Community Manager.
• Assist in the implementation of new systems, programs and procedures as directed by the company. Effectively and appropriately use company technology and software.
• Assist with administration of all lease agreements and addendums, renewals, prospect screening processes, and legal notices while ensuring accuracy and compliance.

Requirements

• Minimum 2 years of experience in property management, including sales/multi-family leasing.
• Must be 18 years of age or older.
• Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook).
• Experience using property management software, preferably Yardi.
• Thorough knowledge of Federal Fair Housing and other applicable local, state, or federal regulations.
• Excellent written and verbal communication skills.
• Strong operational background and leasing skills required.
• High school education or equivalent required.
• Successful completion of background check and drug screen required.
• Must be able to speak, read and write English in a manner sufficient to carry out duties.
• Knowledge of Section 42 LIHTC program and associated compliance processes preferred.
• Must be legally qualified to work in the U.S. meeting I-9 guidelines.
• Prefer prior accounting or bookkeeping experience.

Benefits

• 100% company paid dental and vision benefits for employee coverage.
• Up to 12 paid holidays each year.
• Over 90% company paid medical benefits for employee coverage.
• Eligibility for a 30% housing discount consideration.
• Company-sponsored industry training and certifications.
• 3 weeks of paid time off each year.
• Best-in-class voluntary insurance benefits.
• Discretionary bonus programs.
• Healthcare and dependent care flexible spending accounts.
• Company paid life insurance, AD&D and long-term disability benefits for employee coverage.
• Employee assistance program (EAP) with 24/7 counseling services.
• Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee.

Training + Development

Interview process

Visa Sponsorship

Security clearance