Service Manager

Description

The Service Manager leads the servicing of both company‑owned and customer equipment, ensuring repairs and maintenance are completed efficiently and equipment is ready for rent. This role coordinates schedules, service calls, parts procurement, and collaborates with vendors to understand new equipment requirements while maintaining accurate service records.

• Leverage current skills while developing new skills
• Manage repair and maintenance of company‑owned and customer equipment, organizing yard status
• Prepare work schedules and handle service calls to ensure equipment availability
• Order parts to maintain adequate supplies
• Provide training and assistance to staff mechanics
• Collaborate with equipment vendors to learn maintenance requirements of new inventory
• Evaluate equipment after repairs, maintenance, or safety checks
• Document equipment status before and after rental
• Handle customer complaints regarding equipment condition or operation
• Promote safety awareness and perform quality control checks
• Update, maintain, and organize equipment service records
• Create, update, close, and bill work orders
• File warranty claims promptly
• Commission new equipment
• Manage parts inventory, including ordering, returning, and disposing of solid and hazardous waste
• Generate service reports such as equipment due for service, fleet status, open work orders, warranty claim summaries, inventory details, financial trends, department financial summary, shop foreman performance, work order chargebacks, halt reports, open PO reports, and technician paid vs. worked hours

Requirements

The position requires physical activities such as bending, squatting, reaching, and lifting 50 pounds or more, in both indoor and outdoor environments. Sunbelt Rentals is an equal‑opportunity employer and provides reasonable accommodations as required by law.

• Valid driver’s license
• Extensive experience repairing and maintaining self‑propelled platforms and lifts
• Knowledge of work planning, scheduling, and supervisory activities
• Strong understanding of equipment capabilities and safety requirements
• Clear perspective on maintenance and repair issues in the industry
• Planning and management experience
• Computer literacy
• Reporting experience
• Inventory management experience

Benefits

Sunbelt Rentals aims to be the first-choice equipment rental provider, offering a vast fleet that includes pumps, scaffolding, and general construction tools. The company combines a comprehensive equipment offering with knowledgeable staff, emphasizing expertise, service, and employee investment. Competitive benefits and extensive on‑the‑job training are provided to all eligible employees.

Base pay ranges from $64,790 to $76,938, with the starting rate varying by location, education, training, and experience. Full‑time employees receive a comprehensive benefits package that includes health, dental, and vision insurance, 401(k) match, paid parental leave, disability coverage, life and travel insurance, tuition reimbursement, and various paid time off options.

With over 1,000 locations across North America, Sunbelt Rentals supports diverse customer segments through a highly diversified product mix and expert service teams. The company values diversity, teamwork, and employee advancement, offering extensive training, recognition programs, and long‑term career growth opportunities.

Training + Development

Interview process

Visa Sponsorship

Security clearance