Technical Support Engineer at Crestron Electronics in Rockleigh, NJ | Kablio

Role

Description

documentation review

customer rapport

data collection

problem diagnosis

rma creation

knowledge base

Review published documentation with customers, including both Crestron and conferencing service provider documentation where applicable.
Building and maintaining customer rapport ensuring they understand Crestron is with them through every step of the process.
Collect and interpret system level data for analysis.
Determine specifics for the reported problem, including but not limited to:
Create RMAs as needed on a case-to-case basis. Assist in supporting Crestron knowledgebase by creating knowledgebase articles, using supportive documentation, and/or software tools.

Requirements

bachelor’s

linux

networking

c#

crestron

active directory

The ability to think ”outside-the-box" and understand how minute data points can affect the larger picture.
The ability to clearly document the issue, steps taken and thought process behind the path of investigation.
Knowledge of Commercial / Residential Audio Video technologies and applications.
Current hardware/firmware/software configurations of impacted systems.
Bachelor’s degree in technology field or 3+ years of relevant industry experience.3+ years installing, configuring, and/or supporting technology for Commercial, Residential, AV.
Familiar with Linux OS.
Knowledge of Networking (Multicast, Dante, AES67) and Diagnostics.
Ability to perform high level analysis of log files.
Must be able to lift and maneuver up to 50 pounds.
Able to clearly and professionally communicate technical information to varying audiences.
Clear description and scope of the reported problem.
Basic analysis of customer network for case documentation.
10% with overnight travel.
Programming knowledge in C#, CSS, HTML5 preferred but not required.
Ability to read and interpret system schematics, floorplans, etc.
Ability to troubleshoot/create demo programs written in native Crestron platforms. Knowledge of Exchange/O365/Active Directory.

Benefits

Crestron Home, D3 Pro Lightning, and Residential Installation.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1971 Founded

Year Established

The company was established in 1971, marking the beginning of its legacy in automation and control systems.

a pioneer in the world of automation and control systems.
specializes in creating integrated solutions that bring together technology, design, and functionality.
offers sophisticated solutions for smart homes, corporate boardrooms, and other environments.
produces cutting-edge products that streamline and enhance control over audio, video, lighting, HVAC, and security systems.
known for seamless integration with hundreds of technologies, ensuring top-tier performance and scalability.
offers custom-designed systems, providing personalized experiences to clients worldwide.
undertakes notable projects such as world-class stadiums, luxury residences, large-scale commercial buildings, and high-tech theaters.
is distinguished by its commitment to innovation and exceptional customer service.
develops unique products including touchscreens, remotes, and software solutions.
is recognized as a global leader in the automation sector.

Culture + Values

Innovation: Striving for excellence in everything we do, setting high standards and leading the industry with cutting-edge solutions.
Customer Commitment: Delivering an unparalleled experience with every product and service, built on a foundation of trust and integrity.
Collaboration: Working together to achieve common goals and creating an environment where ideas flow freely and everyone’s contributions matter.
Accountability: Holding ourselves accountable for delivering on promises, taking ownership of results, and ensuring our actions align with our values.
Respect: Creating an inclusive, welcoming environment where every individual’s voice is heard and valued.

Environment + Sustainability

2030 Goal

Net Zero Emissions Target

Commitment to achieving net zero emissions by 2030, showcasing long-term environmental ambition.

Investing in sustainable product design and energy-efficient solutions.
Reducing environmental impact across operations, including waste reduction and sustainable packaging.
Promoting responsible sourcing and supply chain sustainability.
Developing smart building technologies to help customers reduce energy usage and optimize resource consumption.

Inclusion & Diversity

30% Women

Leadership Representation

Percentage of women in senior leadership roles reflects the company's commitment to gender diversity.

actively promotes a culture of inclusion and belonging, fostering a diverse workforce.
committed to hiring and retaining talent from diverse backgrounds.
recruitment efforts focus on a wide range of communities to create a more inclusive environment.

Articles

Careers at Crestron

Crestron Newsroom

Crestron Product Support

Role

Description

documentation review

customer rapport

data collection

problem diagnosis

rma creation

knowledge base

Review published documentation with customers, including both Crestron and conferencing service provider documentation where applicable.
Building and maintaining customer rapport ensuring they understand Crestron is with them through every step of the process.
Collect and interpret system level data for analysis.
Determine specifics for the reported problem, including but not limited to:
Create RMAs as needed on a case-to-case basis. Assist in supporting Crestron knowledgebase by creating knowledgebase articles, using supportive documentation, and/or software tools.

Requirements

bachelor’s

linux

networking

c#

crestron

active directory

The ability to think ”outside-the-box" and understand how minute data points can affect the larger picture.
The ability to clearly document the issue, steps taken and thought process behind the path of investigation.
Knowledge of Commercial / Residential Audio Video technologies and applications.
Current hardware/firmware/software configurations of impacted systems.
Bachelor’s degree in technology field or 3+ years of relevant industry experience.3+ years installing, configuring, and/or supporting technology for Commercial, Residential, AV.
Familiar with Linux OS.
Knowledge of Networking (Multicast, Dante, AES67) and Diagnostics.
Ability to perform high level analysis of log files.
Must be able to lift and maneuver up to 50 pounds.
Able to clearly and professionally communicate technical information to varying audiences.
Clear description and scope of the reported problem.
Basic analysis of customer network for case documentation.
10% with overnight travel.
Programming knowledge in C#, CSS, HTML5 preferred but not required.
Ability to read and interpret system schematics, floorplans, etc.
Ability to troubleshoot/create demo programs written in native Crestron platforms. Knowledge of Exchange/O365/Active Directory.

Benefits

Crestron Home, D3 Pro Lightning, and Residential Installation.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1971 Founded

Year Established

The company was established in 1971, marking the beginning of its legacy in automation and control systems.

a pioneer in the world of automation and control systems.
specializes in creating integrated solutions that bring together technology, design, and functionality.
offers sophisticated solutions for smart homes, corporate boardrooms, and other environments.
produces cutting-edge products that streamline and enhance control over audio, video, lighting, HVAC, and security systems.
known for seamless integration with hundreds of technologies, ensuring top-tier performance and scalability.
offers custom-designed systems, providing personalized experiences to clients worldwide.
undertakes notable projects such as world-class stadiums, luxury residences, large-scale commercial buildings, and high-tech theaters.
is distinguished by its commitment to innovation and exceptional customer service.
develops unique products including touchscreens, remotes, and software solutions.
is recognized as a global leader in the automation sector.

Culture + Values

Innovation: Striving for excellence in everything we do, setting high standards and leading the industry with cutting-edge solutions.
Customer Commitment: Delivering an unparalleled experience with every product and service, built on a foundation of trust and integrity.
Collaboration: Working together to achieve common goals and creating an environment where ideas flow freely and everyone’s contributions matter.
Accountability: Holding ourselves accountable for delivering on promises, taking ownership of results, and ensuring our actions align with our values.
Respect: Creating an inclusive, welcoming environment where every individual’s voice is heard and valued.

Environment + Sustainability

2030 Goal

Net Zero Emissions Target

Commitment to achieving net zero emissions by 2030, showcasing long-term environmental ambition.

Investing in sustainable product design and energy-efficient solutions.
Reducing environmental impact across operations, including waste reduction and sustainable packaging.
Promoting responsible sourcing and supply chain sustainability.
Developing smart building technologies to help customers reduce energy usage and optimize resource consumption.

Inclusion & Diversity

30% Women

Leadership Representation

Percentage of women in senior leadership roles reflects the company's commitment to gender diversity.

actively promotes a culture of inclusion and belonging, fostering a diverse workforce.
committed to hiring and retaining talent from diverse backgrounds.
recruitment efforts focus on a wide range of communities to create a more inclusive environment.

Articles

Careers at Crestron

Crestron Newsroom

Crestron Product Support