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Front Office Executive
Jll
Manage front office ops, staff, visitor services, and ensure compliance.
3d ago
480,000 - 480,000
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Jaipur, Rajasthan, India
Onsite
Company Size
102,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
vip services
safety briefing
front office
equipment maintenance
report preparation
compliance management
- for VIP Guest’s/client. Provide safety briefing and assist in VIP’s arrival/departure in
- Participate in Emergency Evacuation procedures including crisis management and business continuity.
- Having prior information of arriving clients/visitors and ensure all necessary arrangements
- Ensure FOE handles all incoming and outgoing calls in professional & polite manner.
- are done as per requirement, follow up in case guests are not picked up from hotel.
- Assist in sending clients/visitors messages or faxes and self-check-in.
- Govern overall performance of Front office executive & Guest relation executive as per define roles & responsibilities.
- Manage the Front Office in most professional manner, directing and coaching staff to ensure
- Ensure all equipment and hardware at the Front Office is working and there is zero downtime.
- Ensure welcome PPT is updated & displayed for the client visits and all the equipment’s are in working condition
- Operates the front office computer system to assist front office attendants
- Check cleanliness of lobby, lifts and public areas, lights and as well as front office staff in proper grooming and behavior.
- management/flower arrangements to maintain Front Office functions properly.
- Aid in general administrative activities and to Helpdesk as required.
- Ensure specific processes/manual is followed
- To discuss all matters that needed to follow up with the next shift front office executive approving and managing the roster
- Handling client/visitors/sponsors complaints/feedbacks and other related problems and
- Responsible for ensuring availability of safety and directory signage.
- Preparation of all required reports/participation in internal/external audits.
- Assisting with special needs for visitors with disabilities.
- Develop the necessary policies and procedures required for all functions within the scope of Front Office.
- Greet VIP clients/visitors on arrival at front office and as directed, perform special services
- Manage/track amount collected for temporary badges.
- Ensure training of front office /GRE staff as per relevant training calendars
- Ensure compliance of regulations/requirements of JLL management.
- Co-ordinates with all departments to address the all the concerns/event
- Ensure all relevant communication is updated and displayed at all times, at the Front office as per the guidelines given by SDL.
- Co-ordinate with night shift front office executive to ensure details of large parties are
What you bring
problem solving
customer service
bachelor's
4-5 years
visitor software
ms office
- Pro - active problem-solving skills.
- Strong customer service drive.
- Qualification: Prefer BHM/Bachelor’s Degree
- Adaptable, composed, flexible with strong mental resilience
- Proven working experience as a lobby manager/ FM industry.
- Excellent time management/ Able to work flexible hours
- Generic Skills: Verbal/written communication skills, Vendor/people
- Strong team player within a customer service team environment.
- communicate to next level or as per escalation matrix.
- management, planning, ability to prioritize / organize
- Quick learner and ability to motivate self & others
- received and badges are ready for allocation on arrival
- absence of guest relation officers.
- Confidently able to present to clients.
- Industry Experience: 4-5 years
- Technical Skills: Computer knowledge
- Hands-on experience in using visitor management software and MS office.
- Overall Experience: 4-6 years
- Excellent communication skills.
- pleasant experience to all visitors.
- Behaviors: Teamwork, learning attitude, handle multiple tasks & positive thinking
- Providing flawless, upscale, professional service
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
$20+ billion revenue
Annual Revenue
JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.
- Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
- With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
- JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
- The company is known for its innovative solutions in real estate technology and sustainability.
- Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
- JLL has pioneered the integration of data-driven insights into real estate decision-making.
- The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
- Notable for its long-standing history, JLL continues to shape the global real estate landscape.
- Integrity, teamwork and ethics in all of our actions
- Respect for people, their contributions and personal growth
- Customer-driven focus with a commitment to excellence
- Commitment to sustainability and the environment
- Innovation and creativity in everything we do
- Building strong relationships and trust with our clients, partners, and communities
Net Zero 2040
Carbon Target
Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.
50% by 2030
Emission Goal
Reducing carbon emissions from managed buildings by 50% by 2030.
10% by 2025
Water Efficiency
Aiming for a 10% reduction in water usage per square foot by 2025.
100% Renewable
Energy Source
Targeting 100% of energy from renewable sources for managed properties by 2030.
- Implementing green building certifications for managed properties, such as LEED and BREEAM
- Assisting clients in reducing their carbon footprint by optimizing building operations and energy use
40% Gender Representation
Target for Senior Leadership
Aim to achieve 40% gender representation in senior leadership roles by 2025.
35% Women in Workforce
Global Workforce Composition
Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.
- Dedicated programs for advancing women’s leadership and mentorship.
- Partnerships with external organizations to promote gender equality in real estate.
- Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.
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