Field Service Technician

Description

• Identifies potential equipment failures proactively and requests corrective actions. Troubleshoots equipment failures and makes recommendations to prevent future issues.
• Performs service tasks, identifies technical problems, and conducts analysis through remote or on-site activities in various service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end-of-life services, replacements, etc.).
• This role specializes in the installation, maintenance, troubleshooting, and repair of critical power systems, including uninterruptible power supplies (UPS), power distribution units (PDU), static switches (STS), and related systems.
• This role ensures the continuous, reliable operation of mission-critical infrastructure for data centers, hospitals, telecommunications facilities, and other environments where uninterrupted power is essential.
• Coordinates, prepares, and ensures that all materials, parts, and equipment are available and meet the appropriate quality standards for service activities.
• Contributes to customer satisfaction by executing service work according to customer orders and expectations. Builds and maintains good relationships with customers, understands their needs, and identifies new sales opportunities to communicate internally.

Requirements

• Bachelor's degree in Electrical Engineering and/or Electrical Engineering Technology with 1+ years of work experience servicing critical power equipment; or Associates Degree in Electrical Engineering Technology with 3+ years' experience in servicing critical power equipment; or 5 years equivalent work/military experience
• Advanced ability to write test plans, scope of work and reports detailing test results
• Experience in installation, maintenance, troubleshooting, and repair of critical power systems, including uninterruptible power supplies (UPS), power distribution units (PDU), static switches (STS), and related systems
• Electrical Licenses or certifications (e.g., Journeyman Electrician, NICET, NFPA70E, OSHA 10/30)

Benefits

• Choice between two dental plan options: Core and Core Plus
• Employee discount program
• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Employee Assistance Program
• Short Term Disability - up to 26 weeks - Company paid
• Company paid life insurance (2X base pay)
• Employee Stock Acquisition Plan (ESAP)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D - 100% employee paid up to maximums
• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Parental Leave - up to 6 weeks
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Vision benefit
• 401k Savings Plan with Company Contributions

Training + Development

Interview process

Visa Sponsorship

Security clearance