Field Service Engineer, KUP Singapore

Description

• To provide coordination and project management for the installation, delivery and contracts management of customer’s purchase orders and requirement.
• To provide 24 X 7 customer support through telephone and site attendance.
• To ensure the timely and accurate completion of all departmental, company and appropriate customer paperwork and administration documents.
• To ensure that they keep themselves and their associated company assets in a safe, secure and presentable condition at all times.
• Occasional contact with Administration Executive on customer PO, approved vendor list management and purchasing requirement.
• To conduct workshop and field repair of the complete range of the Company’s power protection products.
• To ensure that they are always suitably well trained on the company’s products.
• To comply with all and any reasonable requests and task assignment made by the Service Manager
• Frequent contact with suppliers/vendors.
• To provide service support including on site attendance for third party system that are related to Kohler UPS business and data centre business.
• Has daily contact with Field Servive Engineers & Manager regarding technical application, field services and support, service training and implementation.
• To assist the Service Manager in the day-to-day operation of the Field Service department.
• Frequent contact with customers.
• The preventative maintenance, test and commissioning of the complete range of the Company’s power protection products.

Requirements

• The workshop and field battery replacement for the complete range of the Company’s power protection products.
• The written, verbal and telephone support of all of the Company’s internal and external customers.
• The appropriate and professional response to all requests for assistance (whether “on-call” or not).

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance