Service Manager

Description

• Ensure that all Service Department team members are appropriately mentored, professionally developed and that their performance is regularly reviewed.
• Responsible for the operational & financial performance of the divisions service department, with a strong focus on operational leadership, business growth and continuous improvement.
• Partner with Human Resources to recruit, train, develop, and retain service technicians. o Provide guidance on new employee training and periodic reviews of performance. Handle employee disciplinary actions when necessary. Motivate and track employee continued development and training.
• Ensure that required employees are correctly charging their time to assigned jobs so that all jobs are costed appropriately.
• Monitor and ensure that Service Department team members are up to date on required certifications.
• Coordinate and manage regular meetings for the service team to ensure thorough and effective communication to service employees, allowing for a collaborative team environment.
• Commit to a culture of Safety and work with Safety partners to ensure employees have the required tools and PPE for the work being conducted.
• Work within scheduling/invoicing platform to ensure all service and repair calls are scheduled properly, and resulting invoices are generated in a timely and accurate manner.
• Establish quality control measures, conduct inspections, and ensure compliance with fire and life safety regulations and best practices.
• Support sales efforts through participation in market leads and price optimizations.
• Ensure all service, inspection, testing, and maintenance contracts are reviewed, tasked, scheduled, and executed to meet the customer needs.
• Work collaboratively with branch manager/ general manager in planning annual department goals, headcount needs and growth projections.
• Collaborate with other Hiller support teams to ensure optimal operations of all Service Department functions.
• Communicate with customers and associates of Hiller regarding problems that may arise on jobs, to pursue a proper resolution, ensuring customer satisfaction remains a key priority.

Requirements

• Ability to build a high‐performance team who can operate efficiently, effectively, productively and cost effectively.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance