Project Coordinator

Description

• Communicate Element’s value proposition via phone and email inquiries.
• Ask inquisitive, sales‑oriented questions to gather detailed technical information.
• Assign leads promptly to the most appropriate laboratory or business sector.
• Follow up with customers through daily emails and phone calls.
• Record all activities, contacts and call logs accurately in Dynamics CRM.
• Maintain relationships with the sales team and business unit leaders.
• Keep current knowledge of Element’s service offerings.
• Document customer concerns, forward to quality managers and track resolutions.
• Route customer questions and ensure satisfaction by monitoring evolving needs.
• Support the Tactical Marketing Manager with related customer‑service tasks.

Requirements

• 1–3 years of sales, marketing or customer service experience.
• Ability to read and interpret quotes, contracts, marketing materials and testing specifications.
• Strong written and oral communication skills; multilingual ability preferred.
• Competence in basic algebra, geometry and calculating discounts, commissions, etc.
• Problem‑solving skills for interpreting instructions, data and diagrams.
• Valid driver’s license with acceptable driving record per Element policy.
• Experience with testing procedures and requirements.
• Proficiency in Microsoft Word and Excel.
• Ability to stay calm under pressure and manage multiple priorities.
• Good interpersonal skills fostering open communication and respect.
• Capability to interface with clients, win new work and develop proposals with cost estimates and terms.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance