Ocu
A university offering diverse academic programs, fostering student success and community engagement.
10 days ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Preston, England, United Kingdom | Stockport, England, United Kingdom
Hybrid
Company Size
1,200 Employees
Service Specialisms
Sector Specialisms
Description
service operations
incident management
change management
partner oversight
continuous improvement
scalability planning
This pivotal service‑leadership role comes at a transformative moment in OCU’s growth. Reporting to the Group IT Director, you will be responsible for the operational performance of OCU Group’s Technology Services that support over 6,000 users worldwide, ensuring service excellence, reliability and user satisfaction across our global delivery model.
You will oversee multiple managed‑service partners and internal teams, maintaining seamless delivery across incident, request and change management while driving continuous improvement and strategic service enhancements that enable scalability for international expansion. The role blends governance with agility, delivering consistent, efficient technology services that empower OCU’s people and projects daily.
Requirements
itil
servicenow
jira
service delivery
leadership
analytical
We are seeking a seasoned IT service delivery leader with strong ITIL expertise and a proven track record of managing both internal and outsourced teams to improve SLA performance.
- Proven experience in IT service delivery or operations management within a complex, multi‑site or international organization.
- Strong understanding of ITIL and ability to implement Incident, Request, Problem, and Change Management processes.
- Demonstrated leadership of internal and outsourced teams, driving measurable service improvements and SLA performance.
- Excellent stakeholder and supplier management skills, with experience managing multiple MSPs or service partners.
- Analytical, data‑driven mindset to interpret performance metrics and create actionable improvements.
- Confident communicator able to influence at all levels, from engineers to senior leadership.
- Hands‑on experience with service management tools such as ServiceNow, Jira, or Freshservice.
Benefits
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
1950 Founded
Year Established
The university has been dedicated to education for over seven decades, reflecting a long-standing commitment to academic excellence.
- providing a transformative education that blends academic rigor with practical experience.
- supports students from various backgrounds in achieving their personal and professional goals.
- fosters an environment where students grow as active contributors to their communities.
- offers specialized programs in healthcare, business, and law to tailor education to career aspirations.
- partners with local industries for hands-on learning through internships, research projects, and field work.
- commits to holistic education, helping students develop intellectual and interpersonal skills.
- features cutting-edge facilities including state-of-the-art research labs and collaborative spaces.
Culture + Values
- Create: Be innovative and enterprising
- Excel: Be extraordinary
- Lead: Empower yourself and others
- Respect: Value each other
- Serve: Pursue generational impact
- Collaborate: Cultivate community
Environment + Sustainability
- Blue Goes Green: student-led recycling program, campus-wide recycling advocacy and energy‑conservation initiatives
- Blue Goes Green organizes sustainability awareness events such as Earth Week
- Student proposal underway to establish an Office of Sustainability aiming for 100% renewable energy, food‑waste reduction, composting, and energy‑efficiency measures
Inclusion & Diversity
10% Annual Increase
Diversity Event Attendance Growth
The aim is to grow attendance at diversity, equity, and inclusion events and partnerships by 10% each year.
45% Undergraduate Diversity
Representation Target
The target is to achieve 45% diversity representation among undergraduate students.
- Strategic Plan goal: increase diversity, equity, inclusion, accessibility experiences of students, employees, alumni, and community members
- Adjust applicant pool’s diversity to mirror city demographics
- Ensure course materials in all disciplines include diversity, equity and inclusion components