Description
power bi
disrepair disclosure
case monitoring
service review
reporting
risk analysis
You will provide monthly reporting on intervention reviews, actions taken, and outcomes achieved. Produce disrepair disclosures within required time-frames, support Pre-Action Disrepair processes and provide operational cover to maintain service continuity.
With the use of Power BI and other data sources, analyse residential property repair cases in order to identify potential risks for timely resolution and effective risk mitigation. You will work collaboratively across teams, based on case review outcomes, using data insights to inform service improvements and lead service review meetings with relevant stakeholders.
- Lead service review meetings with managers and stakeholders, presenting performance data, service gaps, and recommending improvements based on trends and insights from intervention reviews.
- Engage with internal teams and external stakeholders to resolve complex cases
- Produce disrepair disclosure documents, ensuring accuracy, consistency, and quality in line with legal and procedural requirements.
- Monitor and track all intervention cases to ensure actions are completed within agreed timescales, identifying when a further review is required.
- Champion a resident-focused approach, ensuring residents are kept informed and supported throughout the process, and that all activities comply with relevant legislation, internal policies, and regulatory standards.
- Influence and collaborate with internal teams and external stakeholders to resolve complex issues and drive service improvements.
- Support the Disrepair & Intervention Manager with Pre-Action Disrepair claims, ensuring all actions are completed in accordance with the Disrepair Protocol and agreed timelines.
- Coordinate timely and effective mitigation actions with relevant teams, escalating appropriate.
- Proactively review repair intervention cases using Power BI and other data sources to assess failures and risks to residents, properties, and the organisation.
Requirements
power bi
microsoft office
data analysis
property maintenance
stakeholder management
problem solving
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
- Demonstrable resident-focused approach, balancing service delivery with risk management. Effective stakeholder management skills, with the confidence to challenge and influence constructively.
- Pragmatic and creative problem-solver, focused on delivering timely, practical solutions.
- Strong technical understanding of property components, repair issues, and maintenance standards, which is likely to have been gained through experience in surveying, asset management, or property-related casework.
- Knowledge of the Pre-Action Disrepair Protocol and relevant landlord, tenant, and leaseholder legislation.
- Experience in property maintenance or housing services, with the ability to interpret repair data, assess risks, and engage effectively with technical teams. Proven ability to manage multiple property repair cases in a fast-paced environment.
- Strong written and verbal communication skills, with the ability to produce clear reports and present findings to varied audiences.
- Ability to contribute to the review of policies, procedures, and strategies related to maintenance functions.
- Proficient in Microsoft Office applications, including Word, Excel, Outlook, Power BI or other data analysis tools.
- Proficient in using Power BI or similar tools to support data analysis and decision-making.
- Skilled in analysing large volumes of repair data to identify trends, risks, and service gaps.
Benefits
If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.
Whilst this role is for a period of 12 months there is potential for it to be extended or made permanent or there may be other opportunities available within our growing business. If this doesn't materialise you will still gain valuable skills and experience to support your future career development.
We operate a hybrid model with at least 2 days based at our office in Wooburn Green, High Wycombe, Bucks and 3 days at home/remote.
At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.
- Life cover and income protection
- annual salary: £40,967 p/a
- Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
- Peer-recognition rewards platform
- Funded training, qualifications & apprenticeships
- Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
- 25 days holiday, increasing with service, plus 3 days Christmas closure and buy options
- Family-friendly leave: Enhanced maternity, paternity, and adoption leave
- Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
- Paid professional subscription (one per year)
- 30+ Mental Health First Aiders available to support
- 3 paid volunteering days in the local communities
- Flexible working – hybrid options, modern offices, free parking & EV charging
Training + Development
Information not given or found
