Johnson Controls
Produces HVAC, fire, security and building automation systems to optimize and protect buildings globally.
1 days ago
Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
India
Office Full-Time
Company Size
94,000 Employees
Service Specialisms
Sector Specialisms
Description
technical support
hvac diagnosis
data analysis
sla management
customer communication
team collaboration
The primary responsibility is to deliver world‑class technical support for Johnson Controls OpenBlue Enterprise Manager, a suite of applications that monitors and improves energy efficiency, asset performance, maintenance, and space performance for occupant comfort. The analyst will interact with end customers, branch teams, and third‑party partners to provide first‑level support, using analysis of HVAC and BAS data generated by the IoT platform, and will collaborate closely with development and DevOps teams to shorten resolution times.
Key duties include understanding service scope and SLA severity levels, analyzing remote data, widgets, and visualizations to identify problems in HVAC equipment such as chillers, boilers, pumps, CTs, AHUs, and VAVs, and tracing data flow from BAS to the IoT platform to resolve data reliability issues. The analyst must correlate multiple parameters to devise workable solutions, engage internal and external stakeholders for necessary inputs, and apply problem‑solving, critical thinking, and knowledge‑base articles to troubleshoot or appropriately escalate issues.
- Provide first‑level technical support for OpenBlue Enterprise Manager, analyzing HVAC and BAS data.
- Diagnose issues in HVAC equipment (chillers, boilers, pumps, AHU, VAV, etc.) using remote data visualizations.
- Collaborate with development, DevOps, and higher‑level support teams to accelerate issue resolution.
- Communicate with customers, branch teams, and third‑party partners to gather required inputs.
- Follow SLA guidelines and escalate complex problems when necessary.
Requirements
b.tech
2-4 years
bms
bacnet
powerbi
azure
Qualifications require a B.E. or B.Tech degree with 2–4 years of field experience in BMS, HVAC, or EMS. Candidates should have hands‑on knowledge of building management systems, field devices, sensors, DDC and supervisory controllers, software, internet gateways, and databases, as well as solid understanding of HVAC systems and communication protocols such as BACnet, Modbus, and OPC. Basic IT/OT familiarity—including APIs, TCP/IP, network security, MQTT, and cloud‑based analytics (preferred one year)—and the ability to work with minimal supervision under mentorship are essential.
Required knowledge and skills include data analysis using spreadsheets, and visualization with MS‑SQL and PowerBI; awareness of cloud platforms like Azure and AWS; basic Linux command‑line proficiency; strong problem‑solving, interpersonal, and written communication abilities; and proficiency in Microsoft Office 365 tools such as Excel, Outlook, Teams, Word, and PowerPoint.
- Require B.E./B.Tech with 2–4 years of field experience in BMS, HVAC, or EMS.
- Knowledge of building management systems, sensors, DDC controllers, and protocols (BACnet, Modbus, OPC).
- Familiarity with IT/OT concepts, APIs, TCP/IP, MQTT, and cloud analytics (Azure/AWS) preferred.
- Proficient in data analysis, MS‑SQL, PowerBI, Excel, and the Microsoft Office suite; basic Linux CLI skills.
- Strong problem‑solving, interpersonal, and written communication abilities.
Benefits
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
1885
Year Founded
Pioneered the electric thermostat and launched the building controls industry.
2016
Year of Merger
Merged with Tyco International, expanding into fire protection and security.
$26.8B
Annual Revenue
Generates revenue across four global business segments.
Record Backlog
Project Demand
Maintains a strong backlog of digital and infrastructure projects.
- Pioneered the electric thermostat, launching the building controls industry.
- Evolved into a global leader in smart building systems through over a century of innovation.
- Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
- Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
- Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.
Culture + Values
- N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.
Environment + Sustainability
43.8% reduction
Emissions reduction
Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.
56% reduction
GHG intensity
Achieved a 56% reduction in GHG intensity since 2017.
56% renewables
Global electricity
56% of global electricity was matched by renewables in 2024.
25% sites landfill-free
Manufacturing sites
23 manufacturing sites (25%) achieved zero-landfill in 2024.
Inclusion & Diversity
Double women leaders by 2026
Global Leadership Diversity Target
Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.
>100k global workforce
Community Volunteering Impact
Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.
- Includes diversity targets in senior leaders’ performance metrics tied to compensation.
- Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
- Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.