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The Hyde Group

Tenancy Enforcement Officer

Company logo
The Hyde Group
A UK housing association delivering affordable homes, mixed-tenure developments and regeneration projects.
Investigate and enforce anti‑social behaviour cases, manage tenancy issues and represent in court.
12d ago
£35,753
Junior (1-3 years)
Full Time
Peterborough, England, United Kingdom
Hybrid
Company Size
1,112 Employees
Service Specialisms
Property Development
Construction Services
Project Management
Design
Technical Services
Sector Specialisms
Aerospace
Defence
Nuclear
Transport
Mechanical Handling Equipment
Robotics and Automation
Shielded Equipment
Glovebox/Contaminant Systems
Role
What you would be doing
stakeholder communication
court representation
risk assessment
evidence gathering
case management
partner collaboration

As an Tenancy Enforcement Officer at Hyde, you will be responsible for managing and investigating anti-social behaviour cases, ensuring proportionate and effective interventions are taken to protect our residents and communities. You’ll play a key role in providing excellent customer service, utilising legal and non-legal tools, and working with internal and external partners to resolve complex cases.

  • Work proactively to keep customers and stakeholders informed about the progress of cases, providing timely and accurate responses.
  • Prepare cases for court action and represent Hyde in court and eviction hearings, liaising with Legal Services and solicitors as appropriate.
  • Take proportionate and necessary action when justified, using both legal and non-legal remedies while considering the vulnerability and support needs of all parties.
  • Risk-assess victims of ASB and implement appropriate case management plans, making referrals where necessary.
  • Make effective use of specialist equipment to assist with investigations and gather evidence.
What you bring
problem solving
asb experience
multi‑agency
independent
tenancy management
asb investigations
  • Strong problem-solving skills, using defined processes to resolve day-to-day issues.
  • Previous ASB experience or housing officer experience with exposure to ASB cases.
  • Knowledge and experience of multi-agency working.
  • The ability to work independently and carry out home/site visits, often lone working in varied environments including high-rise blocks and large estates.
  • Proven experience of tenancy management with a strong understanding of tenancy related housing legislation (essential).
  • Up-to-date working knowledge of ASB case investigations and housing legislation.
Benefits

Hyde is looking for an Tenancy Enforcement Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.

Up to £35,753

As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.

  • Hybrid working options available
  • Life assurance
  • Excellent pension scheme
  • Generous holiday allowance
  • Award-winning flexible benefits platform
  • Support for learning and career development
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded 1967
Year Established
Year the company was established by professionals.
50,000 Homes
Properties Managed
Number of homes managed across three regions in the UK.
100,000 Residents
Residents Served
Population served through housing solutions.
£330M Turnover
Annual Revenue
Annual revenue generated from housing sales and services.
  • Operates as a not-for-profit association with profit-making subsidiaries, reinvesting surplus into new homes.
  • Typical projects include shared ownership, social rent, private rent and outright sale schemes.
  • Notable regeneration project: redevelopment of Packington Estate transforming council flats into mixed‑tenure homes.
  • Combines a social mission with entrepreneurial spirit to deliver large-scale affordable housing.
Culture + Values
  • They are customer-driven, understanding customer needs and using this insight to create and deliver services that empower customers to lead their best lives.
  • They are inclusive, celebrating differences, open, honest, and fair. They respect customers, staff, and stakeholders, expecting mutual respect.
  • They are collaborative, working with, learning from, and sharing ideas and expertise with others in Hyde and beyond for everyone’s benefit.
  • They are innovative, ambitious for their organization, people, and sector, encouraging purposeful innovation and new ways of thinking.
Environment + Sustainability
100% Renewable
Electricity Sourced
All electricity has been sourced from 100% renewable sources since October 2022, verified by Carbon Trust.
9th Rank
SHIFT Gold Award
Recipient of SHIFT Gold award for third consecutive year (as of April 2025), ranked 9th out of 40 organisations.
95% of Homes
EPC A or B
95% of new homes built in 2023/24 achieved EPC B or A ratings.
£40.4m Funded
Decarbonisation Initiative
Secured £40.4m from the Social Housing Decarbonisation Fund to retrofit 5,500 homes.
  • Target to reach zero operational carbon (net zero) by 2050.
  • All homes to reach average EPC Band B (SAP 86) by 2045; interim goal that all homes reach minimum EPC Band C by 2030.
  • Homes and developments include fabric-first design, low-carbon heating, solar panels, EV charging, and biodiversity-enhancing green spaces.
  • Initiatives to reduce office and fleet emissions: switching to electric vehicles, promoting public transport, and improving energy efficiency in buildings.
Inclusion & Diversity
2023 Report
Gender Pay Gap
Commitment to transparency with annual publication of the Gender Pay Gap Report, showcasing progress toward closing the gender pay gap.
  • Group Board and Executive Team provide governance and leadership for D&I; senior teams develop, deliver and monitor D&I actions; Diversity & Inclusion Group reviews progress.
  • Hyde is a Disability Confident employer; interviews all disabled applicants meeting minimum criteria and supports reasonable adjustments.
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