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Customer Experience Specialist
Balfour Beatty Communities
Managing community inquiries, delivering customer experience and satisfaction, conducting property inspections, and organizing events.
16d ago
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
El Paso, TX
Onsite
Company Size
1,300 Employees
Service Specialisms
Property Development
Design
Construction Services
Property Management
Maintenance
Project Management
Energy Management
Environmental Services
Sector Specialisms
Residential
Multifamily
Student Housing
Military Housing
Role
What you would be doing
event coordination
resident satisfaction
move inspections
resident waitlist
market surveys
property showings
- Create, coordinate, attend and assist with Lifeworks events and activities as required
- Deliver the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions.
- Conduct pre-inspections on move-ins to ensure homes ready for occupancy, as well as move-out inspections using company software.
- Monitor, communicate and manage the prospective resident waitlist, in accordance with company policy.
- Inspect the property on a regular basis to identify any deficiencies or issues that need to be addressed.
- Conduct Market Surveys to compare competition weaknesses and advantages.
- Attract new prospects to become future residents, through outreach and advertising using our unique selling features. Manage and respond to all community inquiries.
- Manage and respond to all community inquiries, in accordance to our Exceptional Living Policies
- Responsible to renew residents at end of lease terms where required.
- Follow up with all qualified prospects, in accordance to our company Exceptional Living policy.
- Create memorable first impressions by preparing property for daily showings, including opening/closing model units and amenities.
- Create Exceptional Living experiences during every customer and resident encounter.
What you bring
software usage
driver’s license
leadership skills
customer service
high school
microsoft office
- Understand company software usage and policies.
- Possession of a valid state issued Driver’s License and safe driving record are required.
- Strong people management and leadership skills
- Solid interpersonal, customer relations and communication skills
- Be knowledgeable of community lease agreement and community policies so you can assist with resident needs and inquiries.
- High School diploma or GED required.
- Experience in Microsoft Office – Outlook, Word Excel
- Minimum of one (1) year of customer service skills. Property Management or Hospitality experience preferred
- Robust PTO to include, sick, floating holidays, vacation, and personal days
- Company paid short-term and long- term disability, parental leave.
- 401K plan with employer matching
- Discretionary bonuses
- 2 Volunteer Days per year
- Health, Flexible Spending and Dependent Care Accounts
- Medical and Dental Insurance 1st of the month following employment
- Company paid life insurance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, background checks are required for the job.
Company
Overview
$6 billion assets
Total Residential Assets
The company manages over $6 billion in residential assets across the U.S.
50,000 units
Rentals Managed
The company operates a portfolio of over 50,000 residential units nationwide.
160,000 residents
Residents Served
The company's properties serve over 160,000 residents across the U.S.
$1 billion renovations
Renovation Projects
The company has completed over $1 billion in renovation projects to date.
- Gained prominence through a long-standing partnership with the U.S. Department of Defense, managing housing at multiple locations.
- Portfolio includes multifamily rentals, student accommodations, and on-base family homes for complex projects.
- Beyond property management, the company excels in development and adapting to investor needs.
- Create value for customers and drive continuous improvement.
- Highly skilled colleagues and partners set us apart.
- Deliver on promises and do the right thing.
- Make safety personal.
- Act responsibly to protect and enhance our planet and society.
- Talk positively.
- Collaborate relentlessly.
- Encourage constantly.
- Make a difference.
- Value everyone.
24k Gallons
Carbon Savings from HVAC Upgrades
Upgraded HVAC systems across 800+ military housing units reduced emissions equivalent to 24,562 gallons of gasoline.
30% Less Carbon
Carbon-Efficient Cabins
Implemented EcoSense cabins, which are 30% less carbon-intensive, alongside EcoNet energy-management solutions across UK sites.
40% Waste Reduction
Zero Waste Goal Progress
Achieved a 40% reduction in waste per £1M in the UK business, moving toward zero avoidable waste.
40% Emissions Reduction
Fleet Efficiency Initiative
Retrofitting fleet vehicles with hydrogen-dual-fuel technology aims for a 40% emissions reduction per vehicle.
- Net-zero target for Scope 1 & 2 emissions by 2045 and Scope 3 by 2050.
- Named 2022 Motili Carbon Reduction Champion.
- Partnership on zero-emission cement trials supported by £6.5 million government funding.
- Achieved PAS2080:2023 certification and ISO14001:2015 integration for carbon management.
- Validated pathway to reduce Scope 1–3 emissions by 90% by 2050, with permanent carbon removal offsetting residual 10%.
- Nature-positive pledge: halt nature loss by 2030 and embed nature-positive operations by 2050.
Zero statistics
Gender Data Gap
No published gender-split statistics specific to Balfour Beatty Communities.
- Part of Balfour Beatty group’s six focus areas includes employee diversity, equity and inclusion.
- Supports value “Value Everyone” and purpose wording: placing equal value on all perspectives by embracing diversity and inclusion.
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