Kablio AI
AI Turbo Recruiter
Want to hear how I work? Hit play.Kablio AI applies for you. You just show up to the interviewKablio AI helps you secure roles in construction, clean energy, facilities management, engineering, architecture, sustainability, environment and other physical world sectors.
Get hired, get rewarded!
Land a job through Kablio and earn a 5% salary bonus.
Exclusive benefits
5%Bonus
Assistant Customer Experience Manager
Balfour Beatty Communities
23d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years), Junior (1-3 years)
Full Time
El Paso, TX
Hybrid
Company Size
1,300 Employees
Service Specialisms
Property Development
Design
Construction Services
Property Management
Maintenance
Project Management
Energy Management
Environmental Services
Sector Specialisms
Residential
Multifamily
Student Housing
Military Housing
Role
What you would be doing
inspect property
ces training
market surveys
move-out inspections
occupancy management
resident renewal
- Create Exceptional Living experience from the offer of a home to the lease renewal or move-out ensuring a smooth transition throughout their stay with BBC.
- Deliver the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions.
- Ensure all Touring Options available: In-person, Virtual, Website and Recorded tours preferred by customers.
- Inspect the property on a regular basis to identify any deficiencies or issues that need to be addressed.
- Ensure CES: Meet, greet, engage, and welcome all prospective residents to identify their needs and help them find the perfect home and have ability to resolve any customer objections.
- Attend and assist with Lifeworks through resident engagement and coordination of events and activities as required
- Assign and monitor CES’ specific neighborhood or designated streets; responsible to conduct all vacate notice follow up, pre and final move out inspections.
- Conduct pre-inspections on move-ins to ensure homes ready for occupancy, as well as move-out inspections using company software
- Manage and conduct on-site audits in software system to ensure compliance with company policy.
- Conduct Market Surveys to compare competition weaknesses and advantages.
- Responsible for achieving budgeted occupancy and implementing marketing strategy. Review leasing/prospect management in accordance to our company Exceptional Living policy.
- Responsible to renew residents at end of lease terms where required.
- Train software system usage to ensure compliance with company policy.
What you bring
yardi
microsoft office
driver’s license
property management
communication skills
years experience
- Property Management Software, Yardi is a plus
- Experience in Microsoft Office – Outlook, Word Excel
- Possession of a valid state issued Driver’s License and safe driving record are required.
- Property Management or Hospitality preferred
- Strong customer engagement and communication skills
- Minimum of three (3) years of work experience in customer service
- Be knowledgeable of community lease agreement and community policies so you can assist with resident needs and inquiries.
- High School diploma or GED required
- 401K plan with employer matching
- Medical and Dental Insurance 1st of the month following employment
- Robust PTO to include, sick, floating holidays, vacation, and personal days
- Health, Flexible Spending and Dependent Care Accounts
- Company paid life insurance
- Discretionary bonuses
- Company paid short-term and long- term disability, parental leave.
- 2 Volunteer Days per year
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
$6 billion assets
Total Residential Assets
The company manages over $6 billion in residential assets across the U.S.
50,000 units
Rentals Managed
The company operates a portfolio of over 50,000 residential units nationwide.
160,000 residents
Residents Served
The company's properties serve over 160,000 residents across the U.S.
$1 billion renovations
Renovation Projects
The company has completed over $1 billion in renovation projects to date.
- Gained prominence through a long-standing partnership with the U.S. Department of Defense, managing housing at multiple locations.
- Portfolio includes multifamily rentals, student accommodations, and on-base family homes for complex projects.
- Beyond property management, the company excels in development and adapting to investor needs.
- Create value for customers and drive continuous improvement.
- Highly skilled colleagues and partners set us apart.
- Deliver on promises and do the right thing.
- Make safety personal.
- Act responsibly to protect and enhance our planet and society.
- Talk positively.
- Collaborate relentlessly.
- Encourage constantly.
- Make a difference.
- Value everyone.
24k Gallons
Carbon Savings from HVAC Upgrades
Upgraded HVAC systems across 800+ military housing units reduced emissions equivalent to 24,562 gallons of gasoline.
30% Less Carbon
Carbon-Efficient Cabins
Implemented EcoSense cabins, which are 30% less carbon-intensive, alongside EcoNet energy-management solutions across UK sites.
40% Waste Reduction
Zero Waste Goal Progress
Achieved a 40% reduction in waste per £1M in the UK business, moving toward zero avoidable waste.
40% Emissions Reduction
Fleet Efficiency Initiative
Retrofitting fleet vehicles with hydrogen-dual-fuel technology aims for a 40% emissions reduction per vehicle.
- Net-zero target for Scope 1 & 2 emissions by 2045 and Scope 3 by 2050.
- Named 2022 Motili Carbon Reduction Champion.
- Partnership on zero-emission cement trials supported by £6.5 million government funding.
- Achieved PAS2080:2023 certification and ISO14001:2015 integration for carbon management.
- Validated pathway to reduce Scope 1–3 emissions by 90% by 2050, with permanent carbon removal offsetting residual 10%.
- Nature-positive pledge: halt nature loss by 2030 and embed nature-positive operations by 2050.
Zero statistics
Gender Data Gap
No published gender-split statistics specific to Balfour Beatty Communities.
- Part of Balfour Beatty group’s six focus areas includes employee diversity, equity and inclusion.
- Supports value “Value Everyone” and purpose wording: placing equal value on all perspectives by embracing diversity and inclusion.
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio