Resident Services Manager at Ryman Healthcare in Napier, Hawke's Bay, New Zealand | Kablio

Role

Description

service delivery

team leadership

risk management

health safety

customer service

Lead the effective delivery of the Village service functions which includes our kitchen, housekeeping, gardening, maintenance, laundry and administration teams
Providing leadership at the Village in the absence of the Village Manager
Have oversight for all risk management and health and safety related processes for the village
Place a high emphasis on customer service and work hard to deliver exceptional service to our residents

Requirements

management

health & safety

prioritisation

continuous improvement

communication

relationship building

Have proven management experience with a preference for Health and Safety experience/training
Be skilled at juggling conflicting priorities
Have a comprehensive knowledge of continuous improvement systems and processes
Be an outstanding communicator that is both professional and empathetic
Enjoy building meaningful relationships with our staff, our residents and their families

Benefits

Receive ongoing support for your professional development
Work in a beautiful, resort style village
Access scholarships and bursaries for further education
Develop your leadership skills in our unique LEAP programme
Career progression opportunities within a fast-growing company
Work in a fun, friendly and supportive team environment
At Ryman, every day is a chance to be a hero in the story of our residents' lives
Access over 60 discounts with well-known brands across a variety of sectors including; health and wellbeing, banking, insurance, and retail
Unlock your full potential in a supportive environment that values your expertise

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

no visa sponsorship; applicants must already have new zealand work rights.

Security clearance

Information not given or found

Company

Overview

Founded in 1984

Company Origins

Established in 1984 as a pioneer in retirement living and aged care.

40+ Villages

Extensive Network

Operates over 40 retirement villages across New Zealand and Australia.

Strong Growth

Financial Performance

Reports consistent growth in revenue and resident satisfaction.

Quickly becoming a leader in retirement living and aged care.
Specializes in modern, purpose-built facilities.
Offers independent living, assisted living, and specialized dementia care.
Pioneered the 'Life's a Journey' philosophy, emphasizing vibrant lifestyles in supportive communities.
Incorporates beautiful gardens, recreational spaces, and integrated healthcare services.
Continues to innovate with plans to expand its village network and enhance healthcare offerings.
Known for unique design approach and in-house construction teams ensuring high-quality village design.

Culture + Values

Kindness and care: Kindness is in our DNA; it underpins everything we do
Strong teams: We build positive, trusting teams who work together as one
Resilience and composure: We keep going, despite the bumps in the road
Strive for excellence: We innovate and work hard to earn our success
Communication: We use simple, clear language that gets straight to the point
Lead and empower: We lead others with kindness, clarity and support

Environment + Sustainability

42% Reduction

GHG Emissions Target

Committed to reducing absolute Scope 1 and 2 GHG emissions by 42% by 2030 with a base year of 2021.

2050 Net-Zero

Long-Term Commitment

Aiming to achieve net-zero emissions by 2050 as part of broader sustainability goals.

75.5% Suppliers

Science-Based Targets

Engaging suppliers to ensure 75.5% of them (by spend) have science-based targets by 2028.

75% Emission Cut

Using Engineered Timber

New builds using cross-laminated timber (CLT) will reduce structural emissions by up to 75%.

Validated by Science Based Targets initiative (SBTi) in March 2024
2024 reported ~4.318 M kg CO₂e (Scope 1), ~8.234 M kg CO₂e (Scope 2), ~1.418 M kg CO₂e (Scope 3 business travel)
On‑track to achieve 100 % electricity from renewables in NZ via Papareireiā Solar Farm (completion mid‑2025)
2024: completed 86 % of climate‑risk disclosure roadmap actions

Inclusion & Diversity

5,600+ Trained

Dementia Awareness Training

Over 5,600 team members across New Zealand and Australia have completed dementia awareness training.

Taha Māori Strategic Plan completed in 2024 per NZ Ministry of Health standards
‘Reflect’ Reconciliation Plan submitted to Reconciliation Australia
Gender split among staff: [not publicly disclosed]
No publicly available gender‑specific targets or results

Articles

Investor Enquiries

Careers Contact

Wikipedia – Ryman Healthcare

Company

Overview

Founded in 1984

Company Origins

Established in 1984 as a pioneer in retirement living and aged care.

40+ Villages

Extensive Network

Operates over 40 retirement villages across New Zealand and Australia.

Strong Growth

Financial Performance

Reports consistent growth in revenue and resident satisfaction.

Quickly becoming a leader in retirement living and aged care.
Specializes in modern, purpose-built facilities.
Offers independent living, assisted living, and specialized dementia care.
Pioneered the 'Life's a Journey' philosophy, emphasizing vibrant lifestyles in supportive communities.
Incorporates beautiful gardens, recreational spaces, and integrated healthcare services.
Continues to innovate with plans to expand its village network and enhance healthcare offerings.
Known for unique design approach and in-house construction teams ensuring high-quality village design.

Culture + Values

Kindness and care: Kindness is in our DNA; it underpins everything we do
Strong teams: We build positive, trusting teams who work together as one
Resilience and composure: We keep going, despite the bumps in the road
Strive for excellence: We innovate and work hard to earn our success
Communication: We use simple, clear language that gets straight to the point
Lead and empower: We lead others with kindness, clarity and support

Environment + Sustainability

42% Reduction

GHG Emissions Target

Committed to reducing absolute Scope 1 and 2 GHG emissions by 42% by 2030 with a base year of 2021.

2050 Net-Zero

Long-Term Commitment

Aiming to achieve net-zero emissions by 2050 as part of broader sustainability goals.

75.5% Suppliers

Science-Based Targets

Engaging suppliers to ensure 75.5% of them (by spend) have science-based targets by 2028.

75% Emission Cut

Using Engineered Timber

New builds using cross-laminated timber (CLT) will reduce structural emissions by up to 75%.

Validated by Science Based Targets initiative (SBTi) in March 2024
2024 reported ~4.318 M kg CO₂e (Scope 1), ~8.234 M kg CO₂e (Scope 2), ~1.418 M kg CO₂e (Scope 3 business travel)
On‑track to achieve 100 % electricity from renewables in NZ via Papareireiā Solar Farm (completion mid‑2025)
2024: completed 86 % of climate‑risk disclosure roadmap actions

Inclusion & Diversity

5,600+ Trained

Dementia Awareness Training

Over 5,600 team members across New Zealand and Australia have completed dementia awareness training.

Taha Māori Strategic Plan completed in 2024 per NZ Ministry of Health standards
‘Reflect’ Reconciliation Plan submitted to Reconciliation Australia
Gender split among staff: [not publicly disclosed]
No publicly available gender‑specific targets or results

Articles

Investor Enquiries

Careers Contact

Wikipedia – Ryman Healthcare