Description

The Service Coordinator in Aftermarket supports service operations by coordinating and streamlining service requests, ensuring timely responses, and enhancing customer satisfaction. This role manages scheduling, communication between teams, and detailed follow‑ups to deliver a seamless service experience.

• Manage the order‑to‑cash process for service.
• Follow up with internal and external partners/customers.
• Plan and coordinate service partners; oversee service technicians daily with external customers.
• Quote and coordinate major repairs and refurbishment projects.
• Maintain parts data and quotes with service providers and customers.
• Organize, coordinate, and document technical and safety training for internal and external customers.
• Support parts‑related inquiries and provide shipment information.
• Liaise with the parts coordination team to ensure all customer questions are answered.
• Enter warranty claim data and provide administrative support and reports.
• Participate in continuous improvement projects and ensure accurate, up‑to‑date information.

Requirements

The position is office‑based with standard lighting, ventilation and temperature‑controlled settings. Duties are primarily sedentary, involving extended periods of computer and telephone use, with occasional movement within the office. Reasonable accommodations are available for individuals with disabilities.

• High School Diploma or GED, or equivalent experience with Oshkosh Corporation.
• Ability to travel up to 10% of the time.
• Experience in planning, administrative, or customer service roles.
• Proficiency with Microsoft Office Suite (Word, PowerPoint, SharePoint, etc.).
• Experience using an ERP system.
• Basic technical understanding.
• Prior experience in automotive or heavy‑duty equipment.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance