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Future Builders Internship Program - Homebuilding - Customer Care
Lennar
Assisting in providing customer care and supporting process improvement for Lennar's homebuilding operations.
19d ago
Entry-level
Internship
Franklin, TN
Hybrid
Company Size
13,500 Employees
Service Specialisms
Homebuilding
Mortgage Financing
Closing Services
Property Development
Design
Project Management
Construction Services
Customer Care
Sector Specialisms
Residential
Commercial
Homebuilding
Multifamily
Mortgage Financing
Title Insurance
Real Estate Settlement
Land Development
Role
What you would be doing
performance review
process improvement
process automation
client support
measurement design
problem solving
- Review performance data to measure productivity or goal achievement
- Support the development and design of process improvement feedback mechanisms
- Help define and automate processes and communications related to the Homeowner Experience
- Assist with providing customer care in a creative, proactive manner to resolve customer issues consistent with Lennar’s policies, procedures, and quality standards
- Help identify challenges and design performance measurement solutions
What you bring
ms office
bachelor's
communication
problem solving
customer service
time management
- Verbal and written communication skills
- Organizational skills and attention to detail
- This position may be eligible for commissions.
- Must be authorized to work in the United States
- Working towards a bachelor's degree in construction, civil engineering, architecture, business, or similar degree
- Proficient with Microsoft Office Suite or related software
- Interpersonal and customer service skills
- Analytical and problem-solving skills
- Valid driver’s license, good driving record, and valid auto insurance coverage
- Current Junior working towards a bachelor's or master's degree, graduating within 2 years (preferred)
- Time management skills with a proven ability to meet deadlines
- If enrolled in a Lennar medical plan, you can earn additional money in well-being rewards for a variety of wellness activities
- Comprehensive medical, dental, and vision benefits
- Associate Discount Program through Perks at Work
- Paid maternity & bonding leave
- This position may be eligible for bonuses.
- Vacation – up to 3 weeks of vacation per year Holidays, sick leave, & personal days
- Everyone’s Included Day- We offer one paid day each year to celebrate, engage in, and/or observe a cause that is meaningful to you
- Associate Home Purchase Program
- Lennar Education Assistance Program (LEAP)- Provides Student Loan Repayment Assistance
- This position will be eligible for the described benefits listed in the above section in accordance with Company Policy.
- Flexible Spending Accounts, Health Savings Accounts, Health Reimbursement Accounts, and Commuter Savings Accounts
- 401(k) savings plan with immediate vesting and 100% company match up to 5% of eligible pay
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, background checks will be conducted as part of the hiring process.
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Company
Overview
Largest Homebuilders
Ranking by Size
Consistently ranked as one of the largest homebuilders in the U.S.
21 States
Operational Reach
Operates in 21 states, building homes across a wide range of communities.
- Known for its focus on affordability and quality.
- Builds homes in a wide range of communities from first-time homebuyers to luxury estates.
- Integrates technology into homes, offering smart home solutions for modern living.
- Notable projects include large-scale suburban communities and mixed-use developments, focusing on sustainability and convenience.
- History includes several notable acquisitions, expanding its capacity to build homes nationwide.
- Continues to innovate with a focus on reducing construction costs and increasing home energy efficiency.
- Specializes in land development, mortgage services, and title insurance, creating a comprehensive approach to homebuilding.
- We work to maximize the quality of our building materials, lower costs to deliver greater value, and observe internal quality assurance programs and external third-party inspection processes to guarantee the quality of every new home.
- We deliver exceptional value through industry-leading incentives. Our simplified homebuying experience offers Everything’s Included® at the best value, a Lennar Account to manage your home, and our family companies handle mortgage, title and insurance needs to ensure a smooth closing.
- We hold the highest level of integrity for our customers, associates, shareholders, trade partners, community, and environment. We are committed to doing the right thing for the right reason, being an innovator, and constantly focused on improving the quality of our homes.
$30M Savings
Geothermal Energy Savings
Projecting savings for homeowners over two decades in a Colorado pilot.
25% Water Cut
Greywater Reuse Reduction
Reducing indoor water use with residential greywater systems.
- Targeting net-zero carbon emissions across operations and communities by 2035.
- Investing in large-scale 3D-printed homes via ICON to reduce waste and enhance resilience in home construction.
- Piloting battery-powered home energy backup systems in Texas, offering outage protection and grid stability.
~30%
Women in Leadership Roles
Approximately 30% of leadership roles are held by women.
45% women / 55% men
Gender Split Among Associates
Associates are split approximately 45% women and 55% men.
- Launched 'Work Where Everyone’s Included™' initiative with an advisory council to embed inclusion across hiring, communities, and career development.
- Established the Focus Five framework: (1) executive commitment, (2) embedding inclusion in culture, (3) continuous education, (4) developing a diverse leadership pipeline, (5) measuring progress.
- Created Everyone’s Included Advisory Council to guide inclusion efforts.
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