Service Scheduling Coordinator
Macdonald-Miller Facility Solutions
Schedule and coordinate service calls for HVAC/plumbing technicians, manage records.
10 days ago ago
$25 - $33
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Tacoma, WA
Field
Company Size
2,503 Employees
Service Specialisms
Design‑build mechanical contracting
HVAC & mechanical systems
Plumbing
Electrical
Alternative energy solutions
Smart Building technologies
Performance contracting
Mechanical repairs
Sector Specialisms
Commercial
Healthcare
Industrial
Multi-Trade Prefabrication
Mechanical Systems
Building Systems
Engineering
Heating, Ventilating & Air Conditioning (HVAC)
Role
What you would be doing
mechanical installation
control systems
fault detection
remote monitoring
preventative maintenance
work prioritization
- Organizational follow through - Monitor backlog of maintenance and incomplete work in progress, maintain records and information of all requests and dispatches, and be a good team player
- Clear communication and partnership - work to keep your team and stakeholders informed to build trusting relationships
- New construction - Engineering, fabrication and installation of mechanical systems for new projects following lean construction practices
- Building performance - Control systems, fault detection, energy services and remote monitoring
- Effective Triage - Evaluate and prioritize work and service requests continually and communicate with techs to provide necessary information for each dispatch
- Service - scheduled preventative maintenance ensuring tenant comfort, and 24/7 emergency response
What you bring
hvac
ms office
organization
teamwork
customer service
critical thinking
- Solid organizational skills, including multitasking and time-management
- Excellent in fast-paced, deadline-driven environments with strong client-facing and teamwork skills
- Ability to prioritize calls according to urgency and importance while keeping stakeholders informed of schedule changes and answering queries
- A track record of delivering excellent customer service even while under pressure
- Knowledge of HVAC systems is nice but not required!
- You are empowering yourself to learn how to do something. If you need a ton of handholding or a micro-manager boss, this is not the place for you
- Sound judgment and critical thinking skills
- Extensive experience with office software, including MS Word, Excel, and Outlook
- Wellness Program
- Disability income protection including short term and long-term disability
- Having fun in an environment high on transparency, open to innovative new approaches with a supportive family feel
- Medical, dental, vision for employees (coverage available for dependents for shared premium)
- Safety - Everyone deserves a safe workplace. Safety is more than hardhats and boots, it's an attitude and the environment we create. Every day, everyone goes home to their families.
- 401k retirement plan including Company matching
- Vacation and Sick Compensation (PTO), and Holiday Pay!
- Employee Assistance Program
- Employee and dependent life insurance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
1965
Year Founded
The company's origins trace back to 1965.
11 locations
Geographic Presence
Expanded across the region with 11 strategic locations.
$483 million
Annual Revenue
Generates approximately $483 million annually.
50k sq ft
HQ Expansion
A 50,000-square-foot hybrid HQ with advanced tech facilities.
- Headquartered in SeaTac with its own prefabrication shop, tackles projects of all sizes.
- Specializes in HVAC, mechanical systems, plumbing, electrical work, energy management, and smart building solutions.
- Designed and maintained systems for office towers, healthcare and biotech facilities, industrial plants, and mixed-use developments.
- Operates with a self-performed service fleet and a strong financial track record.
- Moved to a hybrid HQ featuring a VR lab and real-time command center.
- History includes a buy-out from public ownership, reinvigorating under independent leadership.
- Focuses on performance contracting, mechanical innovation, exposed ductwork, and futuristic control automation.
- Safety first. Always. No exceptions.
- Commitment to building long-term relationships.
- People-centric focus - investing in employees, customers, and communities.
- Integrity and transparency in all actions.
- Continuous improvement - always learning, evolving, and innovating.
- Excellence in everything we do.
2050 Target
Net-Zero Carbon Emissions Goal
Aiming to achieve net-zero carbon emissions by the year 2050.
- Promoting sustainable building practices.
- Increasing energy efficiency in client facilities.
- Investing in clean energy solutions.
- Advocating for green building certifications like LEED.
- Developing sustainable HVAC and mechanical systems.
26%
Gender Diversity
Reflects the percentage of women employees across all roles within the company.
- Commitment to fostering an inclusive workplace.
- Employee resource groups supporting diverse backgrounds.
- Ongoing initiatives to attract and retain underrepresented groups.
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