Deputy Leader

Description

• Evaluate and mentor the team.
• Maintain high standards of quality and consistent results.
• Build and maintain strong, trust-based relationships with site-level customers and stakeholders.
• Identify and implement operational efficiencies and cost-saving initiatives to enhance site-level performance.
• Safety: Foster a safety-driven culture across the site, ensuring all employees have proper training, resources, and PPE. Maintain compliance with OSHA, State, and Veolia Safety and Environmental programs.
• The employee may regularly lift 10-25 pounds and may occasionally lift and or move up to 50 pounds.
• Implement and enforce comprehensive safety protocols, procedures, and best practices at the operational level.
• Reliability: Monitor project delivery performance, maintaining high standards of quality and consistent results. Coordinate problem resolution and manage conflicting priorities effectively.
• Respond to customer inquiries, concerns, and complaints promptly and professionally.
• Conduct regular safety training and awareness programs for all site personnel.
• Collaborate with cross-functional teams to continuously improve customer experience and satisfaction.
• Supports the Site Leader in managing team performance, helping to identify areas for improvement and offering coaching as needed.
• Monitor and report on site-level financial transactions to ensure cost-effectiveness.
• Work closely with cross-functional teams to optimize resource utilization and minimize downtime.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• Align responsibilities with supervisor if part of a common project.
• The employee is frequently required to stand, walk, climb stairs or ladders, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and taste or smell.
• Continuously monitor and report on safety performance metrics, including incident rates and near-misses, to drive improvement.
• Promote a positive work culture.
• Monitor project delivery performance.
• Coordinate problem resolution and manage conflicting priorities.
• Cost Effective: Support OPEX initiatives for efficiency and cost savings. Assist with budgeting and cost control for the site. Identify and implement process improvements to increase operational efficiency.
• Typically supervise less than 10 FTEs.
• Communicate business initiatives and goals to team members.
• Ensure adherence to established environmental, health, safety, operating, maintenance, and emergency response procedures.
• Compliance: Oversee contract execution for the site, ensuring adherence to established environmental, health, safety, operating, maintenance, and emergency response procedures.
• Assists the Site Leader in promoting a safety-first culture and conducting regular safety checks or audits.
• Assists the Site Leader in mentoring junior team members, providing guidance and support for skill development and performance improvement.
• Customer Obsessed: Build and maintain strong customer relationships, addressing escalated issues promptly. Contribute to new business opportunities and work towards improving Net Promoter Scores.
• Oversee contract execution for the site.
• Independently manage facilities generally less than 1 MGD; or support Site Leader with generally 1-5 MGD facilities.
• People Focused: Promote a positive work culture, manage resources effectively, and communicate business initiatives and goals to team members. Evaluate and mentor the team to drive performance and growth.
• Provides support in client communications and is capable of stepping into client-facing roles when necessary.

Requirements

• Basic troubleshooting skills for equipment and processes.
• Understanding of regulatory compliance requirements.
• A degree in Business, Engineering, Project Management, or a related field is strongly preferred but not required.
• Microsoft Office Suite (Word, Excel, PowerPoint).
• High School Diploma/GED is required.
• Must be able to obtain certifications as required.
• Water treatment processes (e.g., coagulation, flocculation, sedimentation, filtration, disinfection).
• Operational Knowledge: Comprehensive understanding of unit processes applicable to water and/or wastewater treatment facilities Knowledge of:
• Ability to read and interpret technical drawings and schematics.
• Mechanical systems used in treatment plants.
• Computerized maintenance management systems (CMMS).
• 3 years of leadership experience, 2 of which in a supervisory or lead role, with a focus on assisting leadership and contributing to operational success.
• Computer Skills: Proficiency in general computer applications, including:
• Familiarity with water quality testing and analysis techniques.
• SCADA systems (desirable).
• Ability to foster teamwork and collaboration, ensuring that communication flows smoothly across all team members to ensure team alignment and site goals are met.
• Strong interpersonal and communication skills to assist in liaising with the Site Leader, staff, and external stakeholders.
• Electrical systems relevant to water/wastewater facilities.
• Systems Expertise: Preferred knowledge of:

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance