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Lead Technical Support
Adaniconnex
24d ago
150,000
Expert & Leadership (13+ years)
Full Time
Ahmedabad, Gujarat, India
Onsite
Company Size
380 Employees
Service Specialisms
Data Center Services
Energy Services
Infrastructure Solutions
Project Management
Technology Solutions
Sector Specialisms
Energy
Infrastructure
Utilities
Renewable Energy
Data Centers
Role
What you would be doing
network reporting
escalation handling
team training
infrastructure management
issue troubleshooting
automation implementation
- Regularly report Network, Security infrastructure and Services uptime.
- Handle first level escalation.
- Train and Mentor Operations team.
- Design, deploy and manage all related activities.
- Troubleshoot issues with help of implemented tools.
- Automate routine tasks to improve efficiency.
- Identify and address Network and Security infrastructure and related setup vulnerabilities.
- Handling migration projects.
- Responsible for Problem Management and RCA’s.
- Implement and manage tools – Network and Security Infra monitoring.
- Address Escalation for Operation team.
- Implement and manage solutions.
What you bring
firewalls
certification
wireshark
malware
routing
vpn
- Strong Firewalls product experience across vendor products, such as: Fortinet, Palo Alto, Checkpoint, Cisco ASA.
- Certification: CCNA, CCNP, Good to have - CISSP, CISM
- Firewall UTM/Sandboxing/App Control experience in CheckPoint, FortiGate, Palo Alto.
- Troubleshooting skills with Wireshark.
- Multifactor Authentication – RSA, Forti Authenticator.
- Experience in handling issues related to Malware, Virus, Ransomware.
- IPSEC/SSL VPN: FortiGate, Palo Alto, CheckPoint
- Documentation and SOP’s
- Routing/Switching/ Dynamic routing protocols (OSPF and BGP)
- Web Application Firewall – Forti Web.
- Content filtering – Zscaler, NetScope, IronPort WSA.
- Strong knowledge in Firewalls, Load Balancer, WAF, Routing and Switching.
- Strong analytical and problem-solving skills.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- AdaniConneX is a joint venture between Adani Group and EdgeConneX, established in 2020 to develop data center infrastructure in India.
- The company aims to build a 1 GW national data center platform, focusing on hyperscale and enterprise data centers powered by renewable energy.
- AdaniConneX secured up to $1.44 billion in sustainability-linked financing in 2024 to fund its upcoming green data centers.
- The company's first operational data center is located in Chennai, with facilities in Noida and Hyderabad under construction.
- AdaniConneX plans to construct nine data centers across India by 2030 to meet the growing demand for digital services.
- The company specializes in providing networked data center services designed for high availability and reliability.
- AdaniConneX leverages expertise in renewable power management and data center operations from its parent organizations.
- The company's estimated annual revenue is $28.6 million, with its headquarters located in Ahmedabad, India.
- AdaniConneX focuses on serving sectors that require robust data infrastructure, such as cloud computing and digital services industries.
- The company is implementing advanced technologies and innovative solutions to enhance efficiency and reliability in its data centers.
- Safety as a core organizational value, with a 'Zero Harm and Zero Leak' goal
- Promoting a 'Culture of Care' in every activity
- Commitment to sustainability and clean energy usage
- Focus on innovation, including AI-based safety analytics and VR training
- Equal opportunity employer with emphasis on diversity, equity, and inclusion
- Zero tolerance for discrimination, harassment, or inappropriate conduct
- Trust and transparency as essential business principles
- Integrity and anti-corruption stance
- Customer-centric approach with a consultative partnership model
- Emphasis on employee growth and development
- Community engagement and social responsibility
- Commitment to data protection and confidentiality
- AdaniConneX aims to achieve 100% renewable energy usage and become an operational net zero data center by 2030[1]
- The company is committed to leveraging renewable energy for operational net zero data centers[1]
- AdaniConneX plans to set up decarbonization targets and monitor energy consumption patterns[1]
- The company will explore integration of renewable technologies like solar, wind, battery storage, and pump-hydro storage[1]
- AdaniConneX secured up to $1.44 billion in sustainability-linked financing for future data center facilities[4]
- The company is committed to delivering world-class power usage effectiveness (PUE) ratings in its facilities[4]
- AdaniConneX aims to build a 1GW data center infrastructure platform leveraging environmentally friendly practices[7]
- The company's new data centers will employ state-of-the-art technologies and renewable energy solutions to minimize ecological footprint[7]
- Commitment to equal opportunity in employment without discrimination
- 40:30:30 hiring policy to promote diversity in recruitment
- Focus on enhancing gender diversity at all levels
- 26% of total workforce are women
- Emphasis on pay equity regardless of gender
- Implementation of a Diversity, Equity and Inclusion policy
- Celebration of Women's Day with employees pledging to embrace equity
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