Energy Programs Customer Engagement Associate

Description

The Energy Programs Customer Engagement Associate will engage directly with end users, contractors, and trade allies to promote and document energy-efficient upgrades across building systems such as lighting, HVAC, motors, and controls within Frontier Energy’s Minnesota service area.

• Travel regularly throughout Frontier Energy’s Minnesota service area for site visits, meetings, and outreach events.
• Track and report on participation metrics, outreach effectiveness, and project progress.
• Build and maintain strong, enduring relationships with a portfolio of customers, trade allies, and contractors, to drive ongoing project flow and sustained engagement with Frontier Energy’s programs.
• Identify participation barriers and collaborate with program leadership to develop effective solutions.
• Develop and execute strategic engagement campaigns that align with program goals and community needs.
• Support additional activities related to energy conservation, analysis, reporting, and customer service as needed.
• Use technical knowledge of building systems (lighting, HVAC, motors, and controls) to support customer pursuit of energy conservation opportunities.
• Conduct in-person, virtual, and phone-based outreach, including cold calls, to engage new and existing program participants such as building owners, facility managers, and contractors,.
• Serve as a trusted advisor, helping participants understand energy efficiency benefits, navigate program requirements, and maximize available incentives.
• Proactively schedule and perform site visits to pursue customer engagement activities including presentations, meetings, and audit and project support.

Requirements

• Demonstrated skill in influencing stakeholders—contractors, customers, and community partners—through credibility and authenticity rather than pressure tactics.
• Strong verbal and written communication skills, with the ability to convey complex technical information clearly and persuasively.
• Experience conducting energy audits, site verifications, or rebate processing.
• Proficiency in Microsoft Word®, Excel®, PowerPoint®, and Outlook®.
• Deliver persuasive yet genuine communication that influences participation and drives measurable program impact without relying on scripted sales methods.
• Prior experience in community or contractor outreach within the energy efficiency or construction sectors.
• Knowledge of building systems and energy efficiency measures, including HVAC, lighting, motors, and controls.
• Proven ability to initiate conversations (cold calling) and convert interest into lasting relationships that generate short-term engagement and long-term participation.
• Familiarity with utility-sponsored energy efficiency programs and associated reporting or compliance processes.
• Excellent organizational and time management skills with the ability to handle multiple priorities.
• 2-3 years of experience in outreach, customer engagement, energy efficiency, HVAC, or related technical or field-based roles.
• Proven success developing long-term professional relationships that result in sustained program growth.

Benefits

We offer a collaborative and dynamic workplace where your ideas are heard, nurtured, and transformed into impactful solutions. With a flat hierarchy and open-door policy, every team member is empowered to experiment, take ownership, and make a real difference.

Beyond fostering an inspiring culture, we provide competitive compensation, comprehensive benefits, and opportunities for growth. Join us and be part of a team that’s shaping the future of energy while leaving a positive impact on the world.

Training + Development

Interview process

Visa Sponsorship

Security clearance