Loan Servicing Specialist

This is a full-time, on-site position based in our Encino office. The Loan Servicing Specialist plays a crucial role in ensuring the accurate and timely processing of loan payments, managing escrow accounts, monitoring loan performance, and maintaining compliance with regulatory requirements and internal policies. The Loan Servicing Specialist acts as a key point of contact for borrowers, addressing inquiries, resolving issues, and maintaining strong client relationships to enhance the overall customer experience. The Loan Servicing Specialist contributes to the risk management strategy by identifying potential issues early and recommending appropriate actions. This role is essential for ensuring the smooth operation of loan servicing processes and supporting the Ascents commitment to excellence in the commercial real estate industry.

• Monitor vendor service levels, responsiveness, and overall performance.
• Process subordinations, lien releases, and payments.
• Update documentation on our servicing platform to ensure timely and accurate records.
• Enter and update client information in Ascents system(s) of record.
• Assist with escrow disbursements and prepare loan payoff statements for customers.
• Monitor loan performance, identify potential risks, and recommend appropriate actions to mitigate losses. Assist in the preparation of loan modifications, extensions, and workouts as needed.
• Identify opportunities to enhance loan servicing processes and implement best practices to improve efficiency and client satisfaction.
• Prepare detailed reports on loan portfolio performance, including delinquency trends, payment histories, and other key metrics. Provide insights and recommendations to senior management.
• Serve as the primary point of contact for borrowers, addressing inquiries, resolving issues, and maintaining strong client relationships.
• Monitor insurance coverage on collateral properties.
• Recommend and implement best practices as part of Ascents dedication to creating an industry-leading customer experience.
• Ensure compliance with loan agreements, regulatory requirements, and internal policies. Prepare and maintain accurate loan documentation and servicing records.
• Ensure timely and accurate processing of loan payments and payoff statements, escrow disbursements, and account reconciliations.

• Excellent analytical skills and attention to detail.
• Exceptional communication and interpersonal skills, with the ability to build and maintain strong client relationships.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Strong understanding of operational risk, loan processing workflows, regulatory requirements, and industry best practices.
• 5+ years of experience in loan servicing, with a focus on commercial real estate lending.
• Associate degree in business or finance, or equivalent work experience in financial services.
• Full-time, 40 hours per week; must be available for occasional overtime.
• Proficiency in financial software tools, including standard Loan Origination Systems (LOS) and servicing platforms.

The hourly rate will be $31.00 - $36.00 per hour plus overtime with a discretionary bonus of 15% per year.

We offer a comprehensive benefits package designed to support your health, well-being, and work-life balance. Our benefits include five health plans, two dental plans, health savings and flexible spending accounts, vision coverage, a 401(k) plan, and other optional benefits from which to choose.