Room Attendant

Description

• Maintain confidentiality of guest information and pertinent hotel data.
• Reports any damages or maintenance problems as well as turns over any lost and found items from guest rooms to the Manager
• Monitors and maintain cleanliness, sanitation, and organization of assigned work areas.
• Makes up cribs and rollaway beds and re-hang/refold clothes.
• Responsible for maintaining positive guest relations.
• Anticipates guests’ needs, responds promptly, and acknowledges all guests, however busy and whatever time of day.
• Returns and restocks cart at end of shift.
• Work cohesively with co-workers as part of a team.
• Replaces facial, toilet tissue and bathroom amenities in correct amount and location.
• Cleans guest rooms as assigned.
• Transports cart with cleaning supplies, guest room amenities and linens to assigned guest room and position securely. provides cleaning service to designated rooms on assignment sheet: empty trash containers and ashtrays; remove all dirty terry and replace with clean par to designated layout; replace soiled bed sheets and make bed with clean linen; cleans kitchen and sets lighting and thermostat to designated levels.
• Updates status of rooms cleaned and turned down on assignment sheet/ in the system.
• Resolves guest housekeeping complaints and ensures guest satisfaction.
• Empties vacuum bag and wipes vacuum clean.
• Follow directions thoroughly.
• Ensures security of any assigned guest room keys.
• Maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as intended.
• Removes soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Uses correct cleaning materials for designated surfaces, according to OSHA regulations and hotel requirements.

Requirements

• Maintains complete knowledge of and complies with all departmental policies/service procedures/standards.
• Becomes familiar with all services/features and local attractions/activities to respond to guest inquiries accurately.
• Must be speedy and accurate.
• Ability to work weekends and a flexible schedule.
• Must have strong attention to detail with the ability to prioritize and organize.
• Be a clear thinker, remaining calm and resolving problems using good judgment.

Benefits

• 3 weeks PTO
• Friends and family rates for our Hotel Properties throughout the company
• Referral program
• Work with minimal supervision.
• Annual education allowance of up to $1,000
• Residential housing discount after 1 year of continuous employment

Training + Development

Interview process

Visa Sponsorship

Security clearance