Senior Manager of Dispatch

Description

• Analyze performance metrics and drive process improvements.
• Lead, train, and manage dispatch staff, while monitoring and analyzing dispatch performance metrics to drive improvements.
• Implement route optimization strategies and leverage technology for real-time tracking.
• Represent dispatch department in meetings and presentations.
• Manage dispatch schedules to maximize efficiency and minimize delays.
• Collaborate with customer service and field operations to resolve scheduling conflicts.
• Serve as a point of contact for internal and external customers to ensure safe seamless operations.
• Ensure compliance with company policies, DOT regulations, and safety protocols.
• Facilitate and/or participate in policy, procedure, or compliance collaborations with other departments as dispatch representatives.
• Ensure proper leadership availability and support during emergency events impacting the organization on a 24/7/365 basis.
• Perform other duties as required including providing support and expertise to the Customer Service, Credit/Collections, and Field Operations work units.

Requirements

• Strong verbal & written communication skills.
• Comfortable providing feedback and coaching to team members.
• Comfortable working with all levels of employees and management.
• Ability to effectively work in a demanding, fast pace and changing environment.
• Ability to demonstrate effective coaching through improved performance.
• Excellent leadership, communication, and problem-solving skills.
• 2 years of supervisory experience, preferred.
• Effective interpersonal/human relation skills exhibited when dealing with employees and difficult customers when elevated to this level.
• Bachelor’s degree in business, Logistics, or related field (or equivalent experience).
• 5+ years of dispatch or field operations experience in a natural gas utility preferred.
• High attention to detail and strong organizational skills.
• Ability to implement changes to policies, procedures or overall direction and follow through on the same.
• Strong knowledge of dispatch systems and route optimization tools.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance