Operations Support Supervisor

Description

• Lead efforts to optimize existing processes and creates new processes to support field crew operations.
• Work closely with leadership, Superintendents, Project Managers, and Foremen to relay project requirements within and outside the normal scope of work to ensure smooth daily operations.
• Communicates with customers to confirm schedules, answer project questions, and ensure a positive customer experience by anticipating needs and minimizing disruptions.
• Adjust schedule as needed to meet changing priorities, weather, delays, or customer needs.
• Foster customer relationships through proactive communication, issue resolution, and timely project updates.
• Provide direction and oversight to the Field Support Supervisor, Field Support Foreman, pre-inspection and operations teams, to ensure subcontractor performance and accountability, timely completion and site readiness of pre-inspections, and compliance with internal processes.
• Collaborate with internal teams to ensure customer satisfaction and continuity of service.
• Use internal software platforms to maintain real-time schedules, crew assignment, job status, and project documentation.
• Assist in coordinating detailed daily schedules for service and commercial divisions ensuring optimal assignment of crews based on skills, job scope, and availability.
• Uphold and support Company's core values of Respect, Trust, and Create.

Requirements

• Associate or Bachelor's degree in Business, Operations Management, Construction Management or related degree; or 3+ year's related experience in operations or field management; or equivalent combination of education and experience.
• Excellent computer skills, including Microsoft Office and Excel.
• Ability to consistently perform required tasks within designated time frames.
• Comfortable working in a fast-paced, changing environment with shifting priorities.
• Strong leadership, decision-making, and interpersonal skills.
• Excellent verbal and written communication skills. Ability to handle sensitive situations with confidential information.
• Working knowledge of construction processes, job scopes, and material requirements.
• Understand project scopes and strategically allocates crews to balance workload accounting for project complexity, location, duration, and work type.
• Solid understanding of safety regulations, quality standards, and operational best practices.
• Excellent organizational skills and attention to detail. Able to identify and resolve issues in an effective and timely matter.

Benefits

• 401K Profit Sharing option
• Full Benefit Package: Medical, Dental, Vision
• Ongoing training opportunities
• Paid Time Off (PTO) + Holiday pay
• Discounted YMCA membership
• Career growth opportunities

Training + Development

Interview process

Visa Sponsorship

Security clearance