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Concierge

mitie cleaning & hygiene services

Leading company in sustainable technology solutions.

Front‑of‑house host delivering customer service, reception & helpdesk support.

7d ago

Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)

Full Time

Warwick, England, United Kingdom

Office Full-Time

Company Size

1500+ globally Employees

Service Specialisms

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Sector Specialisms

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Role

What you would be doing

av setup

helpdesk tickets

device maintenance

booking system

courier coordination

incident reporting

Complete all required training, e-learning, and toolbox talks.
Manage meeting rooms, AV setups, and floor plate standards to ensure optimal functionality and presentation.
Refill multifunctional devices and perform first-line fixes.
Monitor and close helpdesk tickets (165s) promptly and accurately.
Deliver a professional meet-and-greet service, ensuring every visitor feels valued and informed.
Provide health and safety messaging and assist with travel and car parking queries.
Act as a one-stop-shop for all customer queries across reception, hospitality, events, and helpdesk.
Promote safe working practices and contribute to a secure workplace.
Support event coordination and setup across the site.
Report incidents, near misses, and safety concerns via IMS and to your line manager.
Coordinate courier deliveries, mail services, and visitor passes using Gallagher system.
Champion NESO workplace etiquettes and educate users on shared space principles.
Collaborate with onsite teams to resolve technical issues and deliver consistent service.
Support internal booking systems (Matrix), including training and troubleshooting.
Maintain stock levels, enforce clear desk policies, and ensure workspace cleanliness and readiness.

What you bring

customer service

time management

interpersonal

initiative