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Resident Liaison Officer
Kensa
Resident Liaison Officer for a retrofit project delivering cleaner, more efficient heating to hundreds of homes, ensuring residents are informed, supported and engaged throughout the process.
14d ago
ÂŁ35,000 - ÂŁ37,000
Experienced (8-12 years), Expert & Leadership (13+ years), Junior (1-3 years), Intermediate (4-7 years)
Full Time
Paisley, Scotland, United Kingdom
Hybrid
Company Size
100 Employees
Service Specialisms
Manufacturing
Technical Support
Design Support
Commissioning
Installer Training
MCS Compliance Umbrella
Sector Specialisms
Housing Developments
Domestic
Commercial
New Build
Retrofit
Multi-Dwellings
Energy
Role
What you would be doing
inclusion advocacy
access coordination
engagement support
project collaboration
stakeholder communication
resident meetings
- Champion accessibility and inclusion, ensuring engagement activities reach all residents, including those requiring additional support or adjustments.
- Coordinate access arrangements, surveys, and appointments, making sure residents experience minimal disruption.
- Support the delivery and follow-up of customer satisfaction surveys and engagement activities, continuously improving the resident journey.
- To work collaboratively with the project management team
- Communicate project updates, timelines, and key information in a timely and accessible manner using a range of channels, ensuring residents are informed and engaged.
- Coordinate and attend resident meetings, drop-in sessions, and consultations to provide advice, answer questions, and ensure an inclusive process.
- Build trust and strong, positive relationships with residents, providing a clear, friendly, and accessible point of contact throughout the project lifecycle.
- Act as an advocate for residents’ interests, capturing concerns, feedback, or issues, and proactively resolving or escalating these within the project team.
What you bring
it
databases
communication
empathy
social housing
disclosure scotland
- Comfortable with IT (email, meeting platforms, databases) and able to quickly learn project-specific systems.
- Demonstrable experience in resident liaison, customer service, community engagement, or similar people-focused roles.
- Confident at handling sensitive issues, facilitating dialogue, and resolving concerns proactively and respectfully.
- Experience of working within a social housing environment desirable
- Strong organisational skills, able to plan and deliver on-site meetings, coordinate multiple activities, and manage competing priorities.
- Proactive, solutions-focused approach with genuine care for excellent resident experiences.
- Outstanding communication, listening, and empathy skills, with the ability to build trust with people from diverse backgrounds.
- Must hold (or be willing to obtain) a current Disclosure Scotland (DS) check.
- Career Development: Tailored learning opportunities including internal and external training, professional development, and support for industry-recognised qualifications.
- Pension Scheme: Company pension with employer contributions to help you plan for the future.
- Generous Holiday Allowance: 25 days’ annual leave (plus bank holidays), increasing to 30 days after five years’ service.
- A flexible approach to occasional evening or weekend activities to support resident needs.
- Wellbeing Support: Free 24/7 access to a confidential Employee Assistance Programme for you and your immediate family.
- Cycle to Work Scheme: Stay active and reduce your carbon footprint with our green travel initiative.
- Innovation & Growth: Bring your ideas to life in a dynamic environment where challenge and opportunity go hand in hand.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- disclosure scotland (ds) check
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Company
Overview
Founded 2000
Year Established
The company was established in the early 2000s.
- The company designs and installs high-efficiency heat pump systems that reduce energy consumption and carbon footprints.
- Their solutions have been deployed in a wide variety of projects, from residential homes to large commercial buildings and public sector installations.
- Their heat pumps harness renewable energy from the ground, offering an environmentally friendly and cost-effective alternative to traditional heating systems.
- Known for their commitment to sustainability, they have become a leader in the clean energy sector, transforming the way we heat our buildings.
- Their innovations include district heating systems that provide affordable heating to entire communities.
- They work closely with local authorities and housing associations to offer solutions for social housing and energy-efficient homes.
- The company has expanded its expertise to include both domestic and large-scale commercial applications, with projects across the UK and beyond.
5Ă— more heat
Heat Efficiency
Ground-source heat pumps provide five times more heat per unit energy than gas boilers.
ÂŁ70 million investment
Financial Commitment
Legal & General and Octopus have committed ÂŁ70 million to scale heat pump production.
26 GWh annually
Energy Generation
Kensa units generate 26 GWh of energy per year, significantly reducing carbon emissions.
17 Mt COâ‚‚ savings
Carbon Impact
Projected carbon savings of 17 million tons annually through heat pump installations.
- Heat pump production ramp-up and job creation.
- Ground-source heat at air-source costs with significant carbon savings.
- Support for UK heat pump targets and net-zero goals.
- Zero retrofit scheme for sustainable home upgrades.
- No DEI strategy, goals or gender‑related statistics were publicly disclosed.
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