Maintains high standards of customer service; investigates resident complaints related to the safety issues, condition of the building, rent, compliance issue, and/or lease enforcement; makes sure resident rights are maintained including access to tenant grievance process, and responds to feedback from the annual tenant survey.
Works with Site Director and Facilities Manager to provide a safe, sanitary environment in the buildings for tenants and staff, and ensures that building security is maintained 24 hours a day.
Audits all assigned properties on a regular basis to ensure that polices, Landlord Tenant Laws, and compliance areas are being followed.
Supports the Site Directors when working on the tenant annual income recertification by providing necessary training for staff and troubleshooting issues.
Oversees facilities are properly cleaned and maintained, including pest control.
Communicates emerging issues in a timely manner to Director of Property Management.
Seeks out personal leadership development opportunities within the organization and externally to grow their leadership skills, build trust through increased transparency across all levels in the organization, encourage creativity and participation in problem solving, and share openly with PM Lead Team members about their growth.
Ensures staff compliance with Landlord Tenant laws and ordinances, Fair Housing and Section 504/ADA regulations.
Represents the Property Management department in operations policy and procedure workgroups, and program or development planning meetings.
Support Plymouth’s commitments to operate in an environmentally sustainable way.
Practices a cooperative work approach and promotes teamwork among co-workers.
Annually works with the Finance department to create draft operating budgets for each property.
Ensures new staff receive comprehensive orientation and training and identifies and supports staff ongoing training needs including regular training in landlord/tenant law, fair housing regulations, conflict resolution, emergency response, health and safety precautions, training in Plymouth policies and procedures, and various software and systems for job functions.
Collaborates with Site Director on the management response and follow-up to Violent Incident Reports to determine appropriateness and consistency with agency protocols.
Completes and serves tenant notices, i.e., rent reminders, 3-day notices, 10-day notices, and advises the Site Director on the process and implications of serving notices.
Conduct regular inspection of the building including the common areas, facility systems, storage areas, and resident units to ensure they meet the quality standards.
Provides input in capital need assessment updates and supports coordination of capital improvement projects at properties.
Ensures all tenants within the portfolio are in compliance with funder rules and regulations by overseeing the reporting efforts and working with Site Directors and Compliance department on move-in/move-out notification, annual income recertification, income change reviews, and/or extended tenant absence.
Ensures continuity of the PSH function and service in times of staff absence.
Reviews work performed to ensure consistency and that documentation is processed accurately and timely. This includes rents, move-ins, move-outs, and related leasing information recorded in tenant information database.
Supervises and supports staff to include but not limited to hiring, orientation, mentorship, evaluates and recommends personnel actions in accordance with established policies and procedures.
Maintains positive relationships with commercial tenants in assigned buildings, police and other public services, and immediate neighbors, when necessary.
Ensures tenant rent collections are accurately recorded in property management database; collaborates with Plymouth’s Finance department in resolving questions about tenant accounts.
Oversees lease signings within the portfolio by ensuring accurate and timely preparation and completion of lease documents.
Conducts monthly inspections of common areas and grounds to ensure health and safety rules, standards, and procedures are observed.
Develops effective, mutually communicative, and confident staff teams within individual buildings focused on tenant housing stability and creating a positive environment in collaboration with Permanent Supportive Housing (PSH) department colleagues.
Provides regular in-person coaching, both individually and as a team; supports professional development and ongoing work.
Monitors building monthly financial statements and ensures expenses are within budget and unplanned expenses are discussed with the Director.
Minimize operating expenses related to tenant and staff activity, including utility consumption.
Actively leads the department as a member of the PM Lead Team, sharing decision making with peers, collectively owning results, and carrying out the implementation of policies and procedures for all the properties.
Working with the Site Director, oversees implementation of Plymouth’s emergency preparedness policies in assigned buildings.
Reviews resident transfer requests and Reasonable Accommodation requests to ensure compliance with Plymouth policy and fair housing.
Regularly inspects the property grounds and work with Facilities Manager in maintaining curbside appeal.
Provides regular informal feedback and annual performance evaluations.
Assists Director of Property Management with the development and administration of operational plan (i.e., updating the Operational Manual)
Oversee the enforcement of Plymouth’s Rent Collection Policy and monitor tenant payment plans.
Ensures unit turns are completed within established timelines and proper communication with maintenance, leasing, and compliance to maximize occupancy.
Initiates and coordinates legal proceedings for tenant evictions, mediations, small claims court, or other legal proceedings.
Conducts regular briefings with Site Directors and Director of PSH to review issues and questions in each building within the portfolio.
Supports Site Directors in responding to challenging resident behaviors by providing consultation on issues that risk housing stability of residents and do not comply with leasing requirements.
Requirements
microsoft office
hud knowledge
supportive housing
leadership
facilitation
union management
Experience working with supportive housing is desired.
Knowledge of Section 8, HUD and Tax Credit programs and regulations is desired.
Demonstrated leadership skills.
Meticulous attention to detail.
Excellent written and verbal communication skills.
A competent working knowledge and comfort Microsoft Office applications; (Word, Excel, and Outlook, SharePoint, TEAMs and Zoom) and ability to work efficiently and effectively with customized databases and technology, and conduct Internet research.
Able to communicate and work effectively with a very diverse group of individual tenants, staff and community groups.
Maintains full working knowledge of building systems and layout, including offices, common areas, commercial tenants, and outside area.
Candidly share insights and experiences to inform building and organizational learning and improvement through interviews, surveys, focus groups or team meetings, as needed.
Thorough knowledge in group training and facilitation experience.
Able to communicate and work effectively with a diverse group of voices.
Ability to arrive at Downtown Seattle buildings within 45 minutes.
Experience working with diverse, low-income or special needs populations is desired.
Ability to communicate and work effectively under stressful conditions with people who are economically disadvantaged, mentally ill or chemically affected, including people who may present challenging behaviors.
Experience working in commercial property management is desired.
Strong organizational skills with ability to prioritize effectively and meet deadlines in a professional manner.
Experience in managing a union environment is desired.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Dedicated to providing permanent housing for individuals experiencing homelessness.
Began with the mission to create a stable and supportive environment for the homeless.
Offers long-term housing solutions with on-site support services to help individuals regain stability.
Projects often include renovating or constructing buildings to provide safe, affordable housing for vulnerable populations.
Aim to reduce homelessness by providing dignified and respectful housing solutions.
Focuses on developing permanent supportive housing and community-based solutions.
Significantly transforms lives by offering a new beginning and safe housing alternatives.
Culture + Values
We create a safe and inclusive community.
We demonstrate trust.
We advocate for equity in housing.
We serve with empathy and compassion.
We help each other thrive.
Environment + Sustainability
70 units approved
Zero-Carbon Homes
Community-owned zero-carbon homes designed with Energiesprong/net-zero standards.
$1.6M+ raised
Funding Achievement
Proceeds from Seattle Dances event to support sustainable housing and mission initiatives.
70 zero-carbon units
Green Housing Expansion
Approved development of net-zero homes, contributing to regional decarbonization efforts.
Operate and develop safe, quality, supportive housing with lifecycle energy considerations.
Adopt Housing First philosophy - prioritizing stable housing as a prerequisite for personal improvement.
Partner in city-wide energy retrofit programs: e.g., Social Housing Decarbonisation Fund, deploying insulation, solar, heat-pump retrofits.
Contribute to regional decarbonization efforts, aligning with city’s net-zero by 2030 target.
Inclusion & Diversity
100+ activities
Community Activities
Host 100+ community-building activities monthly, including picnics, peer support, and cultural celebrations.
Celebrate cultural diversity via Black History Month, AANHPI Heritage Month, Pride Parade, Juneteenth, Native American Heritage Month events.
Gender mix among staff: (data not publicly specified), but executive-led DEI initiatives led by VP of Culture and Diversity, Equity and Inclusion.
Annual report highlights sustained strategic DEI investment—e.g., keynote by Dr Nadine Burke Harris on empathetic response to homelessness.