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IT Support Manager
Intermountain Electric, Inc. (Ime)
Manage help desk operations, lead the support team, and provide hands‑on IT support.
11d ago
$80,750 - $109,250
Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Aurora, CO
Onsite
Company Size
900 Employees
Service Specialisms
Electrical Contracting
Design-Build
Construction Services
Project Management
Maintenance Services
Electrical Engineering
Systems Integration
Automation
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Commercial
Residential
Water Resources
Heavy Civil
Role
What you would be doing
technical support
ticket management
active directory
process automation
reporting analysis
team supervision
- Hands-On Technical Support: Respond directly to help desk tickets alongside the team, ensuring timely resolution. Troubleshoot and resolve hardware, software, and network-related issues for end users. Install, configure, and maintain workstations, laptops, mobile devices, and peripherals. Administer user accounts, access permissions, and security groups in Active Directory and Microsoft 365. Provide remote and in-person support for staff across multiple locations.
- Service Desk Operations: Monitor and manage the ticketing system to prioritize issues, assign tasks, and improve resolution times. Track and report KPIs including first-response time, resolution rate, and customer satisfaction. Documents support processes and solutions to build a knowledge base for the team.
- Technology & Process Improvement: Partner with business units to understand recurring issues and proactively implement solutions. Evaluate and recommend tools, systems, or automation that enhance support operations. Contribute to IT security awareness and compliance initiatives by ensuring proper practices at the support level.
- Department Contributions: Assist with IT budgeting and resource planning for support operations. Provide reporting and analysis to leadership on trends, recurring problems, and user satisfaction. Contribute to IT security awareness and compliance initiatives by ensuring proper practices at the support level.
- Team Leadership & Management: Supervise, mentor, and develop a team of IT Support Specialists, fostering a culture of accountability, learning, and service excellence. Provide technical guidance and act as the primary escalation point for complex issues. Help manage workload distribution and ensure support coverage. Onboarding and train new team members.
What you bring
servicenow
itil
windows
office 365
active directory
bachelor’s
- Proficiency using Help Desk Software (ServiceNow, ManageEngine, etc.).
- Strong problem-solving skills to resolve technical issues.
- Do you have the desire, skills, and proven strategy to be part of a winning team?
- Strong knowledge of IT support processes, ticketing systems, and ITIL frameworks.
- Proficiency with Windows Operating Systems, Microsoft Office 365, and Active Directory.
- Excellent leadership, communication, and interpersonal skills.
- Associate or Bachelor’s degree in Information Technology, Computer Science, or related field; or a combination of relevant experience.
- 5+ years of progressive IT support experience, with at least 2 years in a supervisory or management role, preferred.
- Working knowledge of office automation products and computer peripherals such as printers and scanners.
- Proficiency providing remote support via phone and remote-control applications, preferred.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa Sponsorship- no visa sponsorship is provided.
- background checks are conducted on all final candidates.
Company
Overview
1957
Year Established
The company's foundation in 1957 marks the beginning of its journey to deliver exceptional electrical services and build a legacy of trust and quality.
- delivers high-quality electrical services across various sectors.
- provides both large-scale and niche electrical solutions.
- .tintColorExperience tackling complex projects in energy infrastructure, commercial, and industrial developments.
- expertise in power systems, electrical construction, and maintenance services.
- portfolio includes utility systems, renewable energy installations, and large commercial electrical systems.
- known for providing tailored solutions for critical infrastructure, ensuring safety and reliability in every project.
- adaptability to handle challenging environments, from remote sites to urban high-rise developments.
- successful integration of cutting-edge electrical technologies into renewable energy systems and industrial plants.
- Safety is our highest priority.
- We deliver exceptional service to our clients through innovative solutions.
- We foster a culture of integrity, accountability, and respect.
- We believe in continuous improvement and professional development.
- Collaboration and teamwork are at the core of our success.
- We are committed to providing a positive and empowering work environment.
2050
Net-Zero Goal
Target year for achieving net-zero emissions across operations.
- Integrate sustainable practices into every aspect of our work, from energy-efficient designs to eco-friendly construction methods.
- Committed to reducing waste and utilizing renewable energy sources whenever possible.
- Supports the use of electric vehicles and other green technologies across its operations.
- Continuously tracks and reports its environmental impact to drive ongoing improvements.
- strives to create a diverse and inclusive workforce.
- sets clear diversity hiring goals and regularly tracks progress.
- has implemented training programs to promote inclusive leadership and a respectful workplace.
- focuses on gender diversity, with a goal to increase female representation in the workforce.
- leadership team is actively engaged in fostering an inclusive company culture.
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