MSP Second Line Engineer
documentation
time management
microsoft 365
windows server
active directory
client interaction
Keeping documentation up to date and managing your time effectively.
Troubleshooting and resolving issues across Microsoft 365, Windows Server, AD, and Intune.
As a Level 2 Engineer, you'll be the key link between Level 1 and Level 3. You'll take escalations, work directly with clients, and get exposure to project work alongside senior engineers.
- Keeping documentation up to date and managing your time effectively.
- Troubleshooting and resolving issues across Microsoft 365, Windows Server, AD, and Intune.
project work
client support
people skills
msp
microsoft 365
windows server
Ability to work in a fast-paced environment and juggle multiple priorities.
Direct client support (phone, remote, and onsite).
Strong technical grounding across Microsoft 365, Windows Server, AD, Intune, Sonicwall.
Exposure to project-specific work and implementations.
Genuine career progression into L3/project roles.
Great people skills - you enjoy talking to clients and solving problems quickly.
Proven MSP experience (non-negotiable).
- Exposure to project-specific work and implementations.
- Ability to work in a fast-paced environment and juggle multiple priorities.
- Direct client support (phone, remote, and onsite).
- Great people skills - you enjoy talking to clients and solving problems quickly.
- Proven MSP experience (non-negotiable).
- Strong technical grounding across Microsoft 365, Windows Server, AD, Intune, Sonicwall.
- Genuine career progression into L3/project roles.
TOIL for minimal overtime.
Regular company social events.
Occasional client site visits (mileage reimbursed).
Location: Dublin (onsite, 5 days per week) Salary: €45,000 - €55,000 + benefits & bonus
Performance based bonus
Escalation point for Level 1 engineers.
The culture is what makes them stand out. You won't be stuck working solo on the road or pulled into endless late shifts. The office is collaborative, and social - a place where people actually enjoy working together. Leadership is approachable, and progression is real: the L2 role is designed as a stepping stone into projects and Level 3 engineering.
Paid-for certifications (plus study leave).
Salary €45k - €55k (DOE).
Pension, income protection, and death in service benefits.
- Regular company social events.
- Pension, income protection, and death in service benefits.
- Paid-for certifications (plus study leave).
- Performance based bonus
- Salary €45k - €55k (DOE).
- TOIL for minimal overtime.
- Escalation point for Level 1 engineers.
- Occasional client site visits (mileage reimbursed).
- Grew from a small start‑up into a global recruitment partner, expanding across the UK, Ireland, US and Europe.
- Handles a diverse portfolio of projects—from sourcing top IT talent to engineering and finance specialists for multinational firms.
- Focuses on technical & engineering, IT & digital, accountancy & financial services, sales & marketing, and HR & legal sectors.
- Operates a boutique, founder‑led model that adapts to client needs with agility and deep industry insight.
- Delivers tailored recruitment solutions for sectors like software development, engineering, finance and corporate services.
- Known for a reputation built on personalized service, hands‑on leadership and a willingness to tackle tough talent challenges.
- Unusual for a recruitment firm, it maintains a strong ethical stance, often directly mentoring candidates and clients alike.
- Regularly pioneers new recruitment approaches, blending traditional headhunting with consultative strategy and regional expertise.
- Continues to carve a niche by balancing ambitious growth with a personalised, relationship‑driven approach.
