Director - Technical Adoption at Autodesk in Boston, MA | USD149,000-241,120 | Kablio

Role

Description

adoption metrics

catalog management

process implementation

capacity planning

coaching content

global operations

Monitor and report on adoption metrics, customer satisfaction, and outcome achievement to drive continuous enhancement of services
Partner closely with Customer Success Leadership to align on customer engagement strategy and success outcomes
Own the global catalog of Expert Coaching offerings, ensuring a curated, scalable, and relevant portfolio that meets evolving customer and business needs
Favoriser l'efficacité opérationnelle, la cohérence des services et l'amélioration continue des cadres de prestation et des guides pratiques
Collaborer avec les équipes Produit, Ventes, Assistance et Marketing afin d'intégrer les commentaires des clients et de garantir l'alignement sur la réalisation de la valeur client
Recruter, développer et encadrer une équipe internationale d'experts en adoption technique et en coaching
Partenariat avec les clients et résultats
Superviser les opérations mondiales des services d'adoption, y compris la gestion des ressources, la planification des capacités et l'optimisation de la prestation de services
Implement scalable processes, tools, and best practices to ensure consistent, high-quality experiences across all regions
Travailler en étroite collaboration avec la direction de la réussite client afin d'harmoniser la stratégie d'engagement client et les résultats en matière de réussite
Ensure onboarding and coaching programs directly contribute to faster time-to-value, improved product adoption, and measurable customer impact
Collaborate with Product, Offerings Design, CS Learning, and Customer Success Management teams to design and continuously improve coaching content and delivery models
Drive operational efficiency, service consistency, and continuous improvement in delivery frameworks and playbooks
Développement de l'équipe
Représenter la voix du client dans la conception des programmes et les décisions opérationnelles
Measure the effectiveness and impact of coaching programs on customer adoption and retention, using data to guide iteration and innovation
Foster a culture of accountability, innovation, and excellence in customer engagement
Define the vision and success metrics for customer onboarding, coaching, and adoption excellence
Oversee global operations of adoption services, including resource management, capacity planning, and service delivery optimization
Collaborer avec les équipes Produits, Conception des offres, Apprentissage CS et Gestion de la réussite client afin de concevoir et d'améliorer en permanence le contenu et les modèles de prestation du coaching
Collaborate with Product, Sales, Support, and Marketing to integrate customer feedback and ensure alignment on customer value realization
Recruit, develop, and mentor a global team of technical adoption and coaching experts
Develop and execute the global strategy for Technical Adoption services, aligning with overall Customer Success and company objectives
Lead a high-performing global team delivering Expert Coaching and Fast Track Onboarding to Enterprise and Business subscribers
Represent the voice of the customer in program design and operational decisions

Requirements

strategic

leadership

customer success

10+ years

bachelor’s

operational

Élaborer et mettre en œuvre la stratégie mondiale pour les services d'adoption technique, en accord avec les objectifs généraux de la réussite client et de l'entreprise
Strategic thinker with demonstrated ability to design and deliver impactful customer programs
Compétences exceptionnelles en matière de collaboration, de communication et de leadership
Être responsable du catalogue mondial des offres de coaching d'experts, en garantissant un portefeuille sélectionné, évolutif et pertinent qui répond aux besoins changeants des clients et des entreprises
Leadership et stratégie
Utilisation efficace des ressources et évolutivité opérationnelle
Exceptional collaboration, communication, and leadership skills
Esprit stratégique avec une capacité avérée à concevoir et à mettre en œuvre des programmes clients percutants
Strong operational management background, including resource planning and global service delivery optimization
Diriger une équipe mondiale hautement performante qui fournit un coaching d'experts et une intégration rapide aux abonnés Enterprise et Business
Amélioration du délai de rentabilisation et des taux d'adoption des produits
10+ years of experience in Customer Success, Technical Onboarding, or Professional Services leadership, with global team management experience
Solide expérience en gestion opérationnelle, y compris la planification des ressources et l'optimisation de la prestation de services à l'échelle mondiale
Veiller à ce que les programmes d'intégration et de coaching contribuent directement à accélérer la rentabilisation, à améliorer l'adoption des produits et à avoir un impact mesurable sur les clients
Définir la vision et les indicateurs de réussite pour l'intégration, le coaching et l'excellence en matière d'adoption par les clients
High customer satisfaction and service quality ratings
Proven success in building and scaling customer-facing adoption or enablement programs
Mettre en œuvre des processus, des outils et des meilleures pratiques évolutifs afin de garantir des expériences cohérentes et de haute qualité dans toutes les régions
Croissance et impact du catalogue Expert Coaching
Efficient resource utilization and operational scalability
Bachelor’s degree required; advanced degree preferred
Mesurer l'efficacité et l'impact des programmes de coaching sur l'adoption et la fidélisation des clients, en utilisant les données pour guider l'itération et l'innovation
Plus de 10 ans d'expérience dans le domaine de la réussite client, de l'intégration technique ou de la direction des services professionnels, avec une expérience en gestion d'équipe internationale
Succès avéré dans la création et le développement de programmes d'adoption ou d'habilitation destinés aux clients
Licence requise ; diplôme supérieur apprécié

Benefits

Surveiller et rendre compte des indicateurs d'adoption, de la satisfaction des clients et de la réalisation des résultats afin de favoriser l'amélioration continue des services
Augmentation de la fidélisation et de l'expansion de la clientèle grâce aux résultats de l'adoption
Niveaux élevés de satisfaction client et de qualité de service
Improved time-to-value and product adoption rates
Increased customer retention and expansion driven by adoption outcomes
Growth and impact of the Expert Coaching catalog

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1982

Year of establishment

Marks the beginning of Autodesk's journey in pioneering design software solutions.

Pioneered software for 2D and 3D design, revolutionizing industries.
Known for products like AutoCAD, it reshaped architecture, engineering, and manufacturing workflows.
Empowering creators in fields from construction to digital media, enabling more innovative designs.
Develops tools used in iconic projects, from skyscrapers to blockbuster movies.
Pushes the boundaries of design technology, leading the way in artificial intelligence and automation.
Software is a cornerstone in diverse sectors, from industrial to infrastructure, energy, and entertainment.
Cloud-based solutions streamline design processes and foster real-time collaboration across industries.
A leader in 3D design software, with solutions powering projects in every corner of the globe.
Committed to shaping the future of digital design, bringing complex visions to life.

Culture + Values

Innovation: We believe in the power of creativity to push boundaries and change the world.
Collaboration: We work together to create solutions that make a difference.
Customer Success: We are focused on delivering products and services that help our customers succeed.
Sustainability: We are committed to making a positive impact on the planet and communities.
Integrity: We act with honesty and uphold the highest ethical standards.
Inclusion: We embrace diverse perspectives and strive for an environment where everyone belongs.

Environment + Sustainability

2023

Net-zero commitment

Aiming to achieve net-zero carbon status, a critical step in combating climate change.

35%

Carbon emissions reduction

Significant reduction in overall carbon footprint across all emission scopes since 2019.

Designing products that help users make more sustainable decisions, including tools for low-carbon building design.
Aims to advance climate resilience by providing tools to better predict and plan for climate risks.
Promotes circular design principles and helps customers optimize material use and reduce waste.

Inclusion & Diversity

30% Female Workforce

Gender Diversity

As of 2023, 30% of the global workforce identifies as female, highlighting progress in gender diversity across the organization.

25% Leadership Representation

Female Leadership

25% of leadership positions are held by women, indicating strides toward gender parity in executive roles.

2025 Diversity Goal

Leadership Commitment

A strategic initiative to boost representation of underrepresented groups in leadership positions by 2025.

12 Employee Groups

Employee Resource Networks

Twelve employee resource groups are supported, fostering inclusion and community for diverse populations including women, LGBTQ+, and veterans.

Leadership Commitment: Has set a goal to increase representation of underrepresented groups in leadership by 2025.
Inclusive Hiring: Implements inclusive recruitment practices and strives for diverse candidate slates for all roles.

Articles

Autodesk Careers

Autodesk Newsroom

Autodesk Products

Role

Description

adoption metrics

catalog management

process implementation

capacity planning

coaching content

global operations

Monitor and report on adoption metrics, customer satisfaction, and outcome achievement to drive continuous enhancement of services
Partner closely with Customer Success Leadership to align on customer engagement strategy and success outcomes
Own the global catalog of Expert Coaching offerings, ensuring a curated, scalable, and relevant portfolio that meets evolving customer and business needs
Favoriser l'efficacité opérationnelle, la cohérence des services et l'amélioration continue des cadres de prestation et des guides pratiques
Collaborer avec les équipes Produit, Ventes, Assistance et Marketing afin d'intégrer les commentaires des clients et de garantir l'alignement sur la réalisation de la valeur client
Recruter, développer et encadrer une équipe internationale d'experts en adoption technique et en coaching
Partenariat avec les clients et résultats
Superviser les opérations mondiales des services d'adoption, y compris la gestion des ressources, la planification des capacités et l'optimisation de la prestation de services
Implement scalable processes, tools, and best practices to ensure consistent, high-quality experiences across all regions
Travailler en étroite collaboration avec la direction de la réussite client afin d'harmoniser la stratégie d'engagement client et les résultats en matière de réussite
Ensure onboarding and coaching programs directly contribute to faster time-to-value, improved product adoption, and measurable customer impact
Collaborate with Product, Offerings Design, CS Learning, and Customer Success Management teams to design and continuously improve coaching content and delivery models
Drive operational efficiency, service consistency, and continuous improvement in delivery frameworks and playbooks
Développement de l'équipe
Représenter la voix du client dans la conception des programmes et les décisions opérationnelles
Measure the effectiveness and impact of coaching programs on customer adoption and retention, using data to guide iteration and innovation
Foster a culture of accountability, innovation, and excellence in customer engagement
Define the vision and success metrics for customer onboarding, coaching, and adoption excellence
Oversee global operations of adoption services, including resource management, capacity planning, and service delivery optimization
Collaborer avec les équipes Produits, Conception des offres, Apprentissage CS et Gestion de la réussite client afin de concevoir et d'améliorer en permanence le contenu et les modèles de prestation du coaching
Collaborate with Product, Sales, Support, and Marketing to integrate customer feedback and ensure alignment on customer value realization
Recruit, develop, and mentor a global team of technical adoption and coaching experts
Develop and execute the global strategy for Technical Adoption services, aligning with overall Customer Success and company objectives
Lead a high-performing global team delivering Expert Coaching and Fast Track Onboarding to Enterprise and Business subscribers
Represent the voice of the customer in program design and operational decisions

Requirements

strategic

leadership

customer success

10+ years

bachelor’s

operational

Élaborer et mettre en œuvre la stratégie mondiale pour les services d'adoption technique, en accord avec les objectifs généraux de la réussite client et de l'entreprise
Strategic thinker with demonstrated ability to design and deliver impactful customer programs
Compétences exceptionnelles en matière de collaboration, de communication et de leadership
Être responsable du catalogue mondial des offres de coaching d'experts, en garantissant un portefeuille sélectionné, évolutif et pertinent qui répond aux besoins changeants des clients et des entreprises
Leadership et stratégie
Utilisation efficace des ressources et évolutivité opérationnelle
Exceptional collaboration, communication, and leadership skills
Esprit stratégique avec une capacité avérée à concevoir et à mettre en œuvre des programmes clients percutants
Strong operational management background, including resource planning and global service delivery optimization
Diriger une équipe mondiale hautement performante qui fournit un coaching d'experts et une intégration rapide aux abonnés Enterprise et Business
Amélioration du délai de rentabilisation et des taux d'adoption des produits
10+ years of experience in Customer Success, Technical Onboarding, or Professional Services leadership, with global team management experience
Solide expérience en gestion opérationnelle, y compris la planification des ressources et l'optimisation de la prestation de services à l'échelle mondiale
Veiller à ce que les programmes d'intégration et de coaching contribuent directement à accélérer la rentabilisation, à améliorer l'adoption des produits et à avoir un impact mesurable sur les clients
Définir la vision et les indicateurs de réussite pour l'intégration, le coaching et l'excellence en matière d'adoption par les clients
High customer satisfaction and service quality ratings
Proven success in building and scaling customer-facing adoption or enablement programs
Mettre en œuvre des processus, des outils et des meilleures pratiques évolutifs afin de garantir des expériences cohérentes et de haute qualité dans toutes les régions
Croissance et impact du catalogue Expert Coaching
Efficient resource utilization and operational scalability
Bachelor’s degree required; advanced degree preferred
Mesurer l'efficacité et l'impact des programmes de coaching sur l'adoption et la fidélisation des clients, en utilisant les données pour guider l'itération et l'innovation
Plus de 10 ans d'expérience dans le domaine de la réussite client, de l'intégration technique ou de la direction des services professionnels, avec une expérience en gestion d'équipe internationale
Succès avéré dans la création et le développement de programmes d'adoption ou d'habilitation destinés aux clients
Licence requise ; diplôme supérieur apprécié

Benefits

Surveiller et rendre compte des indicateurs d'adoption, de la satisfaction des clients et de la réalisation des résultats afin de favoriser l'amélioration continue des services
Augmentation de la fidélisation et de l'expansion de la clientèle grâce aux résultats de l'adoption
Niveaux élevés de satisfaction client et de qualité de service
Improved time-to-value and product adoption rates
Increased customer retention and expansion driven by adoption outcomes
Growth and impact of the Expert Coaching catalog

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1982

Year of establishment

Marks the beginning of Autodesk's journey in pioneering design software solutions.

Pioneered software for 2D and 3D design, revolutionizing industries.
Known for products like AutoCAD, it reshaped architecture, engineering, and manufacturing workflows.
Empowering creators in fields from construction to digital media, enabling more innovative designs.
Develops tools used in iconic projects, from skyscrapers to blockbuster movies.
Pushes the boundaries of design technology, leading the way in artificial intelligence and automation.
Software is a cornerstone in diverse sectors, from industrial to infrastructure, energy, and entertainment.
Cloud-based solutions streamline design processes and foster real-time collaboration across industries.
A leader in 3D design software, with solutions powering projects in every corner of the globe.
Committed to shaping the future of digital design, bringing complex visions to life.

Culture + Values

Innovation: We believe in the power of creativity to push boundaries and change the world.
Collaboration: We work together to create solutions that make a difference.
Customer Success: We are focused on delivering products and services that help our customers succeed.
Sustainability: We are committed to making a positive impact on the planet and communities.
Integrity: We act with honesty and uphold the highest ethical standards.
Inclusion: We embrace diverse perspectives and strive for an environment where everyone belongs.

Environment + Sustainability

2023

Net-zero commitment

Aiming to achieve net-zero carbon status, a critical step in combating climate change.

35%

Carbon emissions reduction

Significant reduction in overall carbon footprint across all emission scopes since 2019.

Designing products that help users make more sustainable decisions, including tools for low-carbon building design.
Aims to advance climate resilience by providing tools to better predict and plan for climate risks.
Promotes circular design principles and helps customers optimize material use and reduce waste.

Inclusion & Diversity

30% Female Workforce

Gender Diversity

As of 2023, 30% of the global workforce identifies as female, highlighting progress in gender diversity across the organization.

25% Leadership Representation

Female Leadership

25% of leadership positions are held by women, indicating strides toward gender parity in executive roles.

2025 Diversity Goal

Leadership Commitment

A strategic initiative to boost representation of underrepresented groups in leadership positions by 2025.

12 Employee Groups

Employee Resource Networks

Twelve employee resource groups are supported, fostering inclusion and community for diverse populations including women, LGBTQ+, and veterans.

Leadership Commitment: Has set a goal to increase representation of underrepresented groups in leadership by 2025.
Inclusive Hiring: Implements inclusive recruitment practices and strives for diverse candidate slates for all roles.

Articles

Autodesk Careers

Autodesk Newsroom

Autodesk Products