Specialist, Quality Management
Csa Group
Manage and improve QMS, lead audits, resolve nonconformances, train staff
5 days ago ago
Experienced (8-12 years)
Full Time
Plano, TX
Onsite
Company Size
3,400 Employees
Service Specialisms
Testing
Certification
Inspection
Standards Development
Training
Consulting
Auditing / Assessment
Field Evaluation / On‑site Inspection
Sector Specialisms
Facilities
Infrastructure
Transportation
Environmental
Architectural Design
Project Delivery
Program Management
Emergency Management
Role
What you would be doing
qms review
nc resolution
internal audits
external audits
process improvement
management review
- Conduct effectiveness review of the QMS including reviewing completed actions for effectiveness.
- Primary contact for the assigned facility for QMS guidance. Activities include clarification and interpretations around procedures, delivering QMS related training, and regularly leading change management activities to build quality culture.
- Manages and provides oversight around resolution of nonconformances, completion of investigations and associated actions resulting from internal and external sources such as audits, management reviews, and employee raised issues. Activities include liaising regularly with facilities management to support root cause investigations and align on appropriate actions to resolve the nonconformance.
- External bodies administrative contact for accreditation and recognition maintenance and other administrative tasks.
- Occasional off hour meetings to accommodate for regional time zone differences.
- Participate in the development and implementation of assigned quality process improvement projects.
- Works directly with the Technical Management team and others in support of accreditations required in assigned facilities, training & qualifications and
- Responsible for working in an impartial manner, independent of influence from other departments, as per the CSA Code of Conduct
- Implements and monitors continuous improvement activities at the assigned facilities. Activities include recommending to management opportunities for improvement and process changes to improve quality management.
- Employees within department to communicate on quality related issues to promote quality and consistency
- Lead and conduct management review meetings. Activities include preparing materials, facilitating the management review meeting with facility and top management, documenting results and reporting results to management.
- Auditors from external bodies to coordinate external audits and resolve non-conformance issues
- Responsible for oversight of up to 150 NC and ACTs to meet on time delivery/resolution of nonconformances and actions of established metrics and external accreditation bodies / regulator deadlines.
- Leads internal audit activities for the assigned facilities. Activities include audit scheduling, developing internal audit plans, assessing facilities and projects for conformance to requirements, documenting audit evidence, issuing and presenting audit reports to facility management.
- Support the creation or update of procedures. Activities include supporting process owners with document control requirements, alignment of procedures with the QMS, and reviewing local and facility specific procedures.
- Follow all HSSE requirements.
- Works directly with Operational Managers and their teams to support quality related processes and issues, support the internal/external audit function and resolution of non-conformances, actions, complaints, and other quality related topics
- Responsible for annually scheduling and completing up to 25 Internal and External Audits and 5 Management Reviews for assigned facilities.
- Manages and provides oversight around the complaints process. Activities include facilitating the investigation of the compliant, and oversight of the completion of follow up items assigned.
- Lead external audit activities for assigned facilities. Activities include audit scheduling, supporting facility management in preparing and planning for the audit, primary contact for external auditor on-site, working with facilities management to resolve any external auditor concerns, and post-audit responses
- Employees in other departments to train, educate, clarify or provide advice regarding quality policies or procedures; receive, issue and resolve non-conformances; and to fact find
- Heads of departments (Managers, Directors and Regional / Commercial Vice Presidents) to share information on quality related processes and issues, support of internal/external audit function, resolution of non-conformances and communication of KPIs
What you bring
office 365
sharepoint
power platform
smartsheet
qms auditor
iso 9001
- Mix of standing, sitting, walking, light lifting.
- Demonstrated ability to work with different internal and external stakeholders and ability to manage conflict
- High proficiency in Microsoft Office 365 applications, SharePoint, Power-Platform, and project management, scheduling and planning software (e.g. Smartsheet)
- Proven strong interpersonal skills, ability to work in teams, and able to communicate effectively both verbally and in writing
- University Degree in Engineering, Business or other related discipline
- Certification as a QMS Leader Auditor
- Demonstrated decision-making skills with systematic problem-solving ability
- Significant experience in administration of quality assurance or related management systems areas with a focus on ISO 9001 and/or ISO/IEC 17065/17025/17020
- Demonstrated ability to plan, organize, prioritize work and follow-through with assigned functions and duties
- 5 years of experience with CSA Group and/or related industry experience
- Extensive knowledge of CSA Group procedures and processes is preferred
- Mix of normal office environment and remote working.
- Business travel several times a year with durations up to 10 business days.
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1919
Year Founded
The company was established in 1919 as the Canadian Engineering Standards Association.
$300M
Annual Revenue
The company's estimated annual revenue is approximately $300 million.
30+ Labs
Global Network
The company operates over 30 labs across 14 countries, showcasing its extensive global reach.
- Through its non-profit standards arm and commercial testing, inspection, and certification subsidiaries, it generates revenue while advancing technical standards.
- Typical projects include certifying household products, industrial equipment, energy systems, and medical devices to rigorous safety and performance standards.
- Sector specialisms span quality codes & standards, testing & certification, energy efficiency, cybersecurity, industrial and hazardous locations, medical and laboratory equipment, and building products.
- Notably accredited by the Standards Council of Canada, its iconic registered mark signals independent validation of safety and compliance.
- An unusual fact: its testing arm funds its standards mission, enabling a self-sustaining model blending commercial and public good.
- Integrity
- Collaboration
- Innovation
- Excellence
- Customer Focus
- Accountability
Net Zero by 2050
Emissions Target
Aim to achieve net zero emissions through comprehensive sustainability initiatives.
- Implemented energy-efficient practices across operations.
- Commitment to reducing carbon footprint in all aspects of product certification.
- Advocated for the development of sustainable standards across various industries.
- Focused on minimizing environmental impact through strategic partnerships and sustainability programs.
- has established a comprehensive strategy to promote a diverse and inclusive workplace
- has set goals to increase gender diversity across all levels of the organization
- continues to monitor progress and maintain accountability on diversity-related goals
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