Customer Support Engineer Analyst

Description

• May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.
• Research and troubleshoot issues involving all aspects of the GE Digital solutions, including but not limited to configuration, user interface, network and communication connectivity and performance, Cloud and on- premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems such as ERP, PLM and Quality.

Requirements

• Candidate should have basic understanding of System Architecture and telemetry
• For roles outside of the USA- Candidate shall be an engineering graduate (B.E./ B. Tech)
• This role is based at customer site location (Orissa/ Bhubaneshwar) and candidate needs to operate from Site
• Basic understanding of Cyber security aspects
• A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.
• For roles in USA - Bachelor's degree [in X discipline(s)] from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).
• Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.
• Experience of 4~5 years, with Strong oral and written communication skills. Ability to document, plan, and execute action plans.
• Candidate shall have good understanding of IT Networks
• Candidate shall be well-versed with SCADA system and technology
• Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance