Customer Service Manager

Description

• Guide your team with a strong focus on consistently meeting and surpassing customer expectations.
• Handle and resolve escalated customer issues promptly and effectively, prioritizing efficient and timely solutions.
• Identify and manage your team’s performance, training, and development needs to ensure they are set up for success in their roles.
• Collaborate with both internal and external stakeholders to achieve seamless operations.

Requirements

• Excellent communication abilities, both written and verbal.
• Proven ability to lead a team and positively influence achievement of customer service targets/KPI’s
• Proven experience in a customer service team leader or manager role in a contact centre, call centre or similar environment
• Strong Inclusion and diversity commitment to our team members including Gender affirmation leave (10 days), LGBTQ+ Rainbow Tick accreditation.
• Results-driven with exceptional problem-solving and negotiation skills.

Benefits

• New Parent Leave: 5 additional leave days for primary and secondary carers during their first year back at work
• Parental Leave: primary carers receive full base pay for 26 weeks or receive 50% of full pay over 52 weeks. Secondary carers receive 4 weeks of full pay
• Amazing career development, training and progression opportunities.
• A Perkbox account – giving you 24/7 access to thousands of perks, benefits, discounts, wellbeing tools and loads more!

Training + Development

Interview process

Visa Sponsorship

Security clearance