Merlo Cafe Manager

• Manage budgeting, cash handling, inventory, payroll, and reporting processes to optimise café performance and contribute to financial targets.
• Foster a welcoming environment with excellent customer service, maintain professional relationships with the landlord, and actively respond to feedback and concerns.
• Uphold rigorous standards in workplace health and safety, food safety, and hygiene practices, ensuring all operations compliance requirements.
• Oversee the day-to-day running of the café, ensuring high standards in food and beverage service, staff presentation, and customer experience while meeting contractual and franchise obligations.
• Lead, train, and support a collaborative café team, delivering clear direction, ongoing coaching, and ensuring compliance with HR policies and performance standards.

More than anything, you'll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.

• Excellent communication and interpersonal skills, with the ability to build relationships and liaise confidently with staff, customers, and stakeholders.
• Sound commercial and operational acumen, including skills in planning, business operations, and financial performance.
• Proven experience in hospitality or service industry management, ideally with financial (P&L) responsibility and a strong focus on customer service.
• Strong leadership and people management skills, with demonstrated ability to lead, develop, and coordinate a team effectively.
• Tertiary qualifications in hospitality, business, or equivalent operational management experience in a medium-sized organisation.

• Employee Assistance Program: professional support for you and your family when you need it most.
• Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.
• Training and development to support and diversify your career.
• With 30% of vacancies filled internally you'll find real opportunities to advance your career.