

Designs and manufactures advanced control and automation systems for residential and commercial environments.
7 hours ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Rockleigh, New Jersey, United States
Hybrid
Company Size
5,000 Employees
Service Specialisms
Sector Specialisms
The Flex Support Engineer is a specialist with advanced knowledge of unified communications and intelligent video conferencing solutions, specifically Crestron's Flex and Intelligent Video platforms. The primary responsibility is to obtain and document a clear description of problems reported via support calls or online submissions, and apply knowledge to resolve the issue or investigate further, collect specific information, and work toward resolution or escalation.
A bachelor’s degree is preferred, with Microsoft certifications valued. Candidates should be familiar with unified communication platforms such as Microsoft Teams and Zoom, have knowledge of Exchange, O365, Active Directory, and possess network diagnosis skills (CompTIA+ preferred). Strong communication, analytical, and problem‑solving abilities are required, including the capacity to document issues clearly, think outside the box, prioritize tasks, and handle physical demands up to 50 lb.