Description

• Build and maintain customer rapport, ensuring Crestron support throughout the process.
• Determine specifics of reported problems: description, impacted systems count, hardware/firmware/software configurations, and deployment environment.
• Review published documentation with customers, including Crestron and conferencing service provider materials.
• Perform high‑level log file analysis and basic network analysis for customers.
• Verify customers’ conferencing service configuration via appropriate portals (O365/Zoom).
• Create RMAs as needed for customer sites.
• Contribute to Crestron knowledge base by creating training material, articles, documentation, or software tools.
• Read and interpret system schematics and floor plans.
• Collect and interpret system‑level data for analysis.
• Document issues clearly, including steps taken and investigative thought process.
• Think outside the box to understand impact of minute data points.
• Prioritize tasks effectively and identify escalation needs promptly.

Requirements

The Flex Support Engineer is a specialist with advanced knowledge of unified communications and intelligent video conferencing solutions, specifically Crestron's Flex and Intelligent Video platforms. The primary responsibility is to obtain and document a clear description of problems reported via support calls or online submissions, and apply knowledge to resolve the issue or investigate further, collect specific information, and work toward resolution or escalation.

A bachelor’s degree is preferred, with Microsoft certifications valued. Candidates should be familiar with unified communication platforms such as Microsoft Teams and Zoom, have knowledge of Exchange, O365, Active Directory, and possess network diagnosis skills (CompTIA+ preferred). Strong communication, analytical, and problem‑solving abilities are required, including the capacity to document issues clearly, think outside the box, prioritize tasks, and handle physical demands up to 50 lb.

• Bachelor’s degree preferred; Microsoft Certified Association.
• Knowledge of unified communication platforms (MS Teams, Zoom).
• Knowledge of Exchange, O365, and Active Directory.
• Network diagnosis skills (CompTIA+ preferred).
• Excellent interpersonal, written, and verbal communication skills; ability to learn new technologies.
• Physical ability to lift and maneuver up to 50 lb.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance