Description

Key duties include managing ticket flow, updating clients, completing support tickets and data conversions, and communicating via email, phone, and ticketing system. The specialist reviews, troubleshoots, and supports end users, maintains client service level agreements, and creates training materials and documentation while liaising with internal and external customers.

• Maintaining lots of whitespace and room to make your mark

Requirements

The Applications Support Specialist works within a diverse, positive culture and can operate remotely or from any Altus office. Reporting to supportive management, the role emphasizes teamwork, strong administrative skills, and opportunities for continued education and professional advancement.

Candidates should have above‑average proficiency with real‑estate platforms, at least two years of property‑management system experience (Yardi, Entrata, or RealPage preferred), and prior technical or software support background. Strong attention to detail, multitasking ability, Microsoft Office proficiency, and self‑starter attitude for remote work are required.

Benefits

Altus Group lists a base salary range of $60,000 to $90,000 for this role. The range reflects local regulatory requirements and does not include bonuses, equity, benefits, or other incentives. Actual offers may vary based on experience, market conditions, and other factors.

Altus Group provides competitive compensation, incentive and bonus plans, and a total rewards package that supports mental, physical, and financial well‑being. Employees have access to the Altus Intelligence Academy with extensive learning content, a formatting‑based flexible work model, and an inclusive environment that values diversity.

• Flexible work arrangements that empower you to deliver your greatest performance

Training + Development

Interview process

Visa Sponsorship

Security clearance