Executive – IT Support (National Talent) - Ain Dubai - Dubai Holding Entertainment

• Assist in implementing policies, procedures and processes for the respective function/department and ensure reviewing and keeping the existing ones updated as part of the ‘continuous process improvement’
• Assist in implementing group wide Cloud adoption strategy
• Ensures that the group is driving automation and lean processes into the delivery of technology services
• Ensures that the self and team members are provided learning and career development opportunities by identifying successors within the team, preparing them for the next accountable roles and recommending them for external trainings whenever required in consultation with HR Department
• Assist in managing and controlling the actual cost verses budget on periodic basis and provide financial reports/data related to the department/ divisional/ project’s financial performance
• Assist in managing the edge infrastructure and workplace services including end user technologies, workplace services and ‘edge’
• Initiates service improvement plans and strategies to improve reliability, add value and decrease costs
• Ensures that productivity and service delivery of the department is improved on continuous basis by keeping team members motivated and retained
• Combines business, service and technology architecture capabilities to optimize service performance, scalability and resilience
• Assist in collaborating with the relevant partners in the group to execute strategy and roadmap that supports several change initiatives and service transformation towards delivery of end-to-end business IT services, cloud migration and enabling digital customer and employee experiences through managing and operating a group wide scalable, efficient, secure and digital IT edge infrastructure
• Assist in process related to transformation and delivery of technology edge infrastructure services and field support services in competencies such as workplace, compute, and infrastructure on the edge (hosting, networks, mainframe, communications and end user technologies)
• Assist in preparing and presenting inputs related to organizational/ departmental/ project budgets to the next reporting line
• Ensures reliability and stability of services by establishing, implementing, automating processes which maintain uptime, introduce new services quickly and with minimal interruptions, and recover services rapidly while minimizing negative customer impact if and when they go down
• Assist in developing a communications framework and approach to ensure all aspects of technology service portfolio performance is being communicated and socialized within all stakeholder communities
• Proactively measures and monitors systems to prevent technology downtimes and liaise with business verticals to solicit feedback to continuously improve outcomes
• Assist in implementing policies of relevant electronic systems to bring efficiency and effectiveness existing processes

• Bachelor’s degree in Computer Science or related field; MBA preferred; relevant recent technology certifications
• 2-5 years of progressive and relevant leadership practice
• Experience in Infrastructure Management / Workplace Services or equivalent position in a global environment
• Experience in driving towards cloud based, automated service delivery and management embedding simplification, agility and customer experience

In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow. We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!

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