SAP Support Coordinator (UAE & KSA) at Engie Middle East in Pune, Maharashtra, India | Kablio

Role

Description

ticket management

sap support

uat testing

sap troubleshooting

data migration

kpi reporting

Monitor and manage support tickets, ensuring timely resolution and escalation when necessary.
Serve as the first point of contact for SAP-related queries and support requests from business users based in UAE and KSA.
Assist in user training, onboarding, and change management activities related to SAP GET program.
Participate in testing activities (UAT, regression testing) for any enhancements and updates performed under the GET program.
Coordinate with functional and technical teams to troubleshoot and resolve issues across SAP modules (e.g., MM, SD, FI, CO, PM)
Collaborate with technical teams of GET program to ensure alignment with Core and Business Modules.
Track and report KPIs related to support performance, ticket resolution time, and user satisfaction.
Liaise with local IT partners involved in GET standard processes (e.g., tax authorities, authorized partners for e-invoicing..)
Support data validation, migration, and reconciliation efforts during rollouts or upgrades
Maintain documentation of support processes, resolutions, and user guides.

Requirements

sap certification

sap modules

servicenow

agile

bachelor's

communication

SAP certification in any module is a plus
Exposure to Agile or ITIL methodologies
Flexible to work across time zones and support regional teams
Experience in global SAP rollout or transformation programs
Ability to work independently and manage multiple priorities in a global environment
5+ years of experience in SAP support or coordination roles, preferably in an industrial organization.
Functional knowledge of SAP modules, e.g., MM, SD, FI, CO, PM.
Experience with ticketing systems (e.g., ServiceNow)
Bachelor’s degree in IT, Computer Science, or related field
Strong communication and stakeholder management skills

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

€93 Billion Revenue

Annual Revenue

Generated €93 billion in revenue as of 2022.

96,000 Staff

Workforce Size

Employing approximately 96,000 people across operations.

Founding Year: 1998 (global umbrella of a major energy group).
Focus areas include power generation, water desalination, and green-hydrogen projects in the Middle East. They integrate emerging technologies and sustainable solutions.
Operates in diverse markets through utility-scale power plants, desalination, energy efficiency, and hydrogen pilot projects.
Areas of expertise include traditional energy management and emerging green hydrogen technology, supporting both conventional and innovative market needs.
Infrastructure projects often combine critical facilities with clean-tech solutions, such as integrating desalination with renewables. This approach addresses regional challenges sustainably.

Culture + Values

One ENGIE" value creation model — working closely with local and regional stakeholders, integrating environmental, social and governance considerations into daily operations
Unwavering attention to Health & Safety
Culture of continuous improvement through simplified processes and organization
Innovation and deployment of digital at all operational levels
Proximity to our customers and a strong local footing
Dialogue with our stakeholders
Diversification of our sources of supply
Energy management expertise

Environment + Sustainability

2045 Net Zero Target

Carbon Neutrality Goal

Commitment to achieving net zero across all emissions scopes by 2045.

33% CO₂ Reduction

Emissions Reduction Achieved

Significant reduction in CO₂ emissions between 2017 and 2022, from 260 Mt to 174 Mt CO₂‑eq.

58% Renewables by 2030

Renewable Energy Mix

Target to achieve 58% of electricity from renewable sources by 2030.

80% CO₂ Intensity Reduction

Carbon Intensity Target

Aim to reduce carbon intensity (scope 1+2) by 66% by 2030 to 110 g CO₂/kWh.

Net Zero carbon target by 2045 across all emissions scopes
90 % reduction in emissions by 2045; remaining 10 % to be offset
Science‑Based Targets initiative "well below 2 °C" certification for 2030 trajectory
By 2030: reduce energy‑production emissions (scope 1+3) by 59 %
Install 10 GW of battery storage by 2030
Develop 4 GW green hydrogen production capacity by 2030, with 700 km H₂ networks and 1 TWh storage
Produce 10 TWh/year biomethane in Europe by 2030
€22–25 billion investment planned during 2023–2025: 70 % renewables & energy solutions, 10 % batteries & green gases
Avoid 28 Mt CO₂ in 2022 via customer decarbonization solutions; target 45 Mt by 2030
Region-specific: ENGIE Middle East reported ~30.99 Mt CO₂e in 2023 across scopes 1–3, committing to 66 % reduction in carbon intensity by 2030 and operational carbon neutrality by 2030

Inclusion & Diversity

Women Leadership 30%

Target Percentage of Women in Leadership Roles

Aims to increase women representation in leadership positions to 30% as part of a voluntary pledge in the UAE.

Voluntary pledge in UAE to raise women in leadership to 30% by 2025
Commitment pillars: equal pay, promotion and employment based on gender equality, integrating gender balance into policies, and transparent progress reporting

Articles

Careers at ENGIE Middle East

Our Projects

Role

Description

ticket management

sap support

uat testing

sap troubleshooting

data migration

kpi reporting

Monitor and manage support tickets, ensuring timely resolution and escalation when necessary.
Serve as the first point of contact for SAP-related queries and support requests from business users based in UAE and KSA.
Assist in user training, onboarding, and change management activities related to SAP GET program.
Participate in testing activities (UAT, regression testing) for any enhancements and updates performed under the GET program.
Coordinate with functional and technical teams to troubleshoot and resolve issues across SAP modules (e.g., MM, SD, FI, CO, PM)
Collaborate with technical teams of GET program to ensure alignment with Core and Business Modules.
Track and report KPIs related to support performance, ticket resolution time, and user satisfaction.
Liaise with local IT partners involved in GET standard processes (e.g., tax authorities, authorized partners for e-invoicing..)
Support data validation, migration, and reconciliation efforts during rollouts or upgrades
Maintain documentation of support processes, resolutions, and user guides.

Requirements

sap certification

sap modules

servicenow

agile

bachelor's

communication

SAP certification in any module is a plus
Exposure to Agile or ITIL methodologies
Flexible to work across time zones and support regional teams
Experience in global SAP rollout or transformation programs
Ability to work independently and manage multiple priorities in a global environment
5+ years of experience in SAP support or coordination roles, preferably in an industrial organization.
Functional knowledge of SAP modules, e.g., MM, SD, FI, CO, PM.
Experience with ticketing systems (e.g., ServiceNow)
Bachelor’s degree in IT, Computer Science, or related field
Strong communication and stakeholder management skills

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

€93 Billion Revenue

Annual Revenue

Generated €93 billion in revenue as of 2022.

96,000 Staff

Workforce Size

Employing approximately 96,000 people across operations.

Founding Year: 1998 (global umbrella of a major energy group).
Focus areas include power generation, water desalination, and green-hydrogen projects in the Middle East. They integrate emerging technologies and sustainable solutions.
Operates in diverse markets through utility-scale power plants, desalination, energy efficiency, and hydrogen pilot projects.
Areas of expertise include traditional energy management and emerging green hydrogen technology, supporting both conventional and innovative market needs.
Infrastructure projects often combine critical facilities with clean-tech solutions, such as integrating desalination with renewables. This approach addresses regional challenges sustainably.

Culture + Values

One ENGIE" value creation model — working closely with local and regional stakeholders, integrating environmental, social and governance considerations into daily operations
Unwavering attention to Health & Safety
Culture of continuous improvement through simplified processes and organization
Innovation and deployment of digital at all operational levels
Proximity to our customers and a strong local footing
Dialogue with our stakeholders
Diversification of our sources of supply
Energy management expertise

Environment + Sustainability

2045 Net Zero Target

Carbon Neutrality Goal

Commitment to achieving net zero across all emissions scopes by 2045.

33% CO₂ Reduction

Emissions Reduction Achieved

Significant reduction in CO₂ emissions between 2017 and 2022, from 260 Mt to 174 Mt CO₂‑eq.

58% Renewables by 2030

Renewable Energy Mix

Target to achieve 58% of electricity from renewable sources by 2030.

80% CO₂ Intensity Reduction

Carbon Intensity Target

Aim to reduce carbon intensity (scope 1+2) by 66% by 2030 to 110 g CO₂/kWh.

Net Zero carbon target by 2045 across all emissions scopes
90 % reduction in emissions by 2045; remaining 10 % to be offset
Science‑Based Targets initiative "well below 2 °C" certification for 2030 trajectory
By 2030: reduce energy‑production emissions (scope 1+3) by 59 %
Install 10 GW of battery storage by 2030
Develop 4 GW green hydrogen production capacity by 2030, with 700 km H₂ networks and 1 TWh storage
Produce 10 TWh/year biomethane in Europe by 2030
€22–25 billion investment planned during 2023–2025: 70 % renewables & energy solutions, 10 % batteries & green gases
Avoid 28 Mt CO₂ in 2022 via customer decarbonization solutions; target 45 Mt by 2030
Region-specific: ENGIE Middle East reported ~30.99 Mt CO₂e in 2023 across scopes 1–3, committing to 66 % reduction in carbon intensity by 2030 and operational carbon neutrality by 2030

Inclusion & Diversity

Women Leadership 30%

Target Percentage of Women in Leadership Roles

Aims to increase women representation in leadership positions to 30% as part of a voluntary pledge in the UAE.

Voluntary pledge in UAE to raise women in leadership to 30% by 2025
Commitment pillars: equal pay, promotion and employment based on gender equality, integrating gender balance into policies, and transparent progress reporting

Articles

Careers at ENGIE Middle East

Our Projects