Manager, Information Technology
Champions Group Holdings
Lead IT team, oversee support services, network/cloud, devices, and service desk
17 days ago ago
$125,000 - $150,000
Expert & Leadership (13+ years)
Full Time
Brea, CA
Office Full-Time
Company Size
2,400 Employees
Service Specialisms
AC & Heating
Plumbing
Electrical
Indoor Air Quality
Sewer & Drain
Insulation
Sector Specialisms
Heating
Air Conditioning
Plumbing
Electrical
Role
What you would be doing
report development
ticket management
escalation response
network troubleshooting
team management
best practices
- Contribute to improving customer support by involving yourself in situations that fall below these standards.
- Develop daily, weekly, and monthly reports (from our systems) to measure service efficiency, steer productivity, and share such reports with the management team regularly.
- Prioritize projects and operations tasks effectively to deliver within the defined SLA
- Respond promptly to escalations for technical assistance via phone, email, and in person as needed.
- Set up high customer service standards and ensure that the team is set up to deliver accordingly.
- Provide leadership to maintain standard operating procedures, ensure best practices, and develop guidelines for delivering high-quality support.
- Manage the IT service desk team members and evaluate performance against established expectation
- Establish best practices throughout the entire technical support process
- Regularly required to sit; use hands to handle or feel and type.
- Ensure customer service requests (tickets) are handled in a timely manner and followed through for completion.
- Provide IT support by communicating effectively across multiple levels of the organization.
- Manage, install, configure, and troubleshoot IT issues related to networks, connectivity, and security, laptops, workstations, printers, phones, video conference units, and mobile devices.
What you bring
desktop support
bs degree
cybersecurity
sharepoint
cloud infrastructure
active directory
- 5+ years of experience in desktop support in a multi-unit environment is highly preferred.
- BS degree in Computer Science or Information Technology, higher education required.
- May lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
- Excellent leadership, problem-solving, and customer service skills.
- Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolving issues
- Sound knowledge of essential Cybersecurity tools and best practices is required.
- Maintain effective partnerships and influence management, peers, and staff through an inclusive style and leadership ability.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
- Occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
- Strong organizational, communication, and project management abilities.
- Frequently required to reach with hands and arms.
- Highly proficient with SharePoint / Teams / OneDrive – Implementation, rollout, and day-to-day administration experience are necessary.
- Experience in managing various mobile devices and mobile device management software is required.
- Excellent knowledge of managing Enterprise Networking stack, Cloud Infrastructure, UCAAS/CAAS solutions, Conference Room Technologies, and Physical Security Technologies.
- 3+ years of experience in managing an enterprise IT team, including service/help desk, system administrators and MSP.
- Excellent Knowledge of Active Directory, Microsoft 365, Exchange Online, and Microsoft EntraID administration.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded in 2000
Year established
The company was originally established as Service Champions in California.
19 local brands
Acquired in 2019
Joined forces with 19 local home-service brands across the US through strategic acquisitions.
18 acquisitions
Recent strategic growth
Over 18 acquisitions in recent years to expand and unify service quality across its network.
2023 rebrand
New corporate identity
Rebranded as Champions Group Holdings to reflect national expansion and heritage.
- Operates coast-to-coast from Arizona to Washington, specializing in HVAC, plumbing, electrical, indoor air quality, sewer & drain, and insulation services under unified operational excellence.
- Provides services ranging from residential HVAC installations and EV charger wiring to full-home plumbing, sewer clearing, ductless systems, and insulation upgrades.
- Cultivates a growth-driven but family-focused culture, investing in technology and talent to enhance partner brands while preserving their legacy.
23% Women Employees
Gender Diversity
23% of global employees are women, reflecting strong commitment to gender parity.
24% Women Managers
Women in Leadership
24% of global managers are women, showcasing progress toward leadership equality.
7,100 Employees Global
Global Workforce
Operates with 7,100 employees across 38 countries, highlighting global reach and presence.
- Purpose‑driven:Improving Lives for customers, employees, shareholders and communities
- Driven to Improve: focus on eliminating waste, streamlining processes, striving for excellence every day
- People‑oriented: open communication channels (employee surveys, regular check‑ins, skip‑level meetings, online “Pipeline to the CEO”), CEO reviews/responds to every submission
- Transparency & trust: CEO hosts quarterly virtual Town Halls with global workforce participation
- Safety‑first: Goal Zero – zero accidents, zero incidents, zero environmental releases
2022–2024
Sustainability Reports Published
The company published significant sustainability reports in September 2022 and September 2024, highlighting progress and goals.
Zero Accidents
Environmental Safety Goal
Aiming to eliminate all workplace accidents and incidents, ensuring environmental safety.
- Four ESG priorities: GHG emissions, decarbonization technologies, sustainable innovation & digital transformation, employee attraction/retention/development
- Supports customers’ carbon-reduction efforts via innovative products and real-time emissions monitoring
- No explicit net zero target date stated in public reports
23% Global Workforce
Global Workforce Representation
Women comprise a significant portion of the global workforce, highlighting the company's progress toward workforce diversity.
42% U.S. Employees
U.S. Racial Diversity
A notable portion of employees in the U.S. identify as racially diverse, underscoring the company's efforts in fostering an inclusive environment.
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